Maneesha Kumari
Gurgaon
Summary
Dynamic IT professional with 8+ years of experience and a proven track record at Infosys, excelling in network troubleshooting and ITIL-based service management. Skilled in networking, including LAN/WAN, Load-balancing, security, and wireless technologies, I thrive in high-pressure environments, ensuring optimal network performance and security. My proactive approach and strong analytical skills drive successful outcomes in complex infrastructure projects.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Consultant-Infrastructure Management
Infosys
Gurgaon
09.2022 - Current
- Network Troubleshooting: Diagnosed and resolved connectivity issues, network outages, and protocol-related discrepancies across firewalls, load balancers, and R&S mechanisms.
- Change Management: Created and implemented different changes based on urgencies and change categories. (For routers, switches, firewalls, and load balancers.)
- Incident Management: Worked on incidents based on their priority (1 to 5), and ensured that they were resolved within the given SLA.
- Vulnerability Assessment & Remediation: Conducted regular security assessments on networking devices, identifying and mitigating vulnerabilities in routers, switches, firewalls, and VPN appliances.
- Patch Management: Managed firmware updates, security patches, and hotfix deployments to ensure compliance with industry standards and minimize attack surfaces.
- Researched new technology trends in order to recommend upgrades or changes in the existing infrastructure.
- Vendor Coordination: Acted as the primary liaison between internal teams and vendors (Cisco, F5, Meraki, and Check Point, etc.). to troubleshoot, resolve, and optimize network performance.
- Escalation Management: Led critical issue escalations, working closely with vendor support teams to resolve complex firewall, load balancer, and cloud networking problems.
- Network Outage Diagnosis and Recovery: Led the investigation and resolution of critical network outages by quickly reporting to ISPs, like AT&T and Lumen, through their portal.
- Incident Response & Root Cause Analysis: Conducted detailed post-incident reviews to identify the root causes of the incident, to avoid future failures.
Service Reliability Engineer
British Telecom
Gurgaon
12.2019 - 09.2022
- Worked as part of the team managing the large in-house global wide area network across BT offices and data center locations worldwide.
- 24/7 Network Monitoring – Continuously tracks network health, traffic, and performance to detect anomalies, or potential failures.
- VoIP Performance Monitoring: Continuously tracked call quality, latency, jitter, and packet loss to ensure seamless voice communication.
- Security & Threat Detection – Monitored the cyber threats, unauthorized access, and vulnerabilities, often integrating with Security Operations Centers (SOCs).
- Worked on changes in coordination with change management to upgrade or change the BT Network, in coordination with outside vendors and suppliers
- Incident Management: worked on both proactive and reactive incidents to resolve network issues, outages, and security threats in real time.
Documentation and Reporting – Maintains logs of network incidents, configurations, and performance metrics for audits and compliance. - Performance optimization – worked on analyzing network traffic patterns and implementing adjustments to improve speed and reliability on tools such as NPMD for network performance, monitoring, and diagnostics, and Cisco DNA.
Quality Advisor
Convergys Pvt.Ltd
Gurgaon
05.2018 - 06.2019
- ISP Performance Audits: Worked for the client AT&T Conducted comprehensive quality assessments of internet service provider (ISP) to ensure compliance with industry standards, and service-level agreements (SLAs).
- Network Quality Monitoring: Evaluated latency, packet loss, bandwidth utilization, and uptime metrics to assess ISP performance and reliability.
- Regulatory Compliance & Standards: Ensured adherence to ISO 9001, ITU-T, and local telecom regulations, identifying gaps, and recommending improvements.
- Customer Experience Analysis: Reviewed end-user feedback, service complaints, and network logs to enhance overall ISP service quality.
- Vendor and ISP Collaboration: Worked closely with network providers, telecom vendors, and regulatory bodies to implement quality improvement initiatives.
- Incident and Fault Analysis: Investigated network outages, service disruptions, and performance bottlenecks, providing actionable recommendations for resolution.
- Reporting and Documentation: Generated detailed audit reports, presenting findings to stakeholders, and recommending corrective actions.
Business Operations New Associate
Accenture
Gurgaon
10.2016 - 04.2018
- Incident Logging and Categorization: Worked as the first point of contact for the IT domain. Received and documented network, server, Office 365, cloud, cybersecurity, and application-related incidents.
- Classify issues based on severity and impact, ensuring proper prioritization.
- Rerouting the incident: worked to identify the issue category, performed L1 troubleshooting, and rerouted the incident to the respective queue.
- Initial Troubleshooting and Resolution: Performed basic diagnostics for network connectivity, server access, and cloud service disruptions.
- Incident Response and Resolution – Ensuring that network, server, cloud, and security issues are addressed within SLA.
- Basic Troubleshooting – Resolving common problems such as password resets, connectivity issues, software installation errors, and ping tests.
Education
B.Tech - ECE
Maharshi Dayanand University
Rohtak08-2015
Senior Secondary - Science
Jawahar Navodaya Vidyalaya
Katihar01-2011
M.tech Pursuing - Cyber Security
Mangalayathan University
AligarhSkills
- Routing protocols: OSPF, BGP
- Switching protocols: VLANs, VTP, DTP, STP, and EtherChannel
- Security: ACL, switch port security, DHCP snooping, private VLAN
- Firewall security (Check Point): Security policy implementation, VPN and remote access solutions with authentication protocols like LDAP, TACACS, and RADIUS
- Load balancer (F5): F5 BIG-IP configuration and optimization, traffic management, OneConnect, SSL offloading, persistence profiles, and iRules creation
- Networking tools: SolarWinds, Wireshark, Logic Monitor, Cisco DNA, NNM (Network Node Manager), NIAB (for data), Prognosis (for voice), Putty, Emprix, Cisco DNA Center, and Cisco ISE, SNOW
- Cloud-based wireless solutions: Meraki, Aruba, and Cisco cloud-managed wireless networks
- Cisco routers 29xx, 28xx, 72xx
- Cisco switches: 2950, 2960, 3550, 3560, 3750
- Data center 9K switch
- Cloud services: AWS
- Basic Linux shell scripting
- Basic programming: C, C
- Understanding of DevOps: Docker, Kubernetes, Jenkins, and Git
- Cloud services: AWS
Certification
- CCNA
- ITIL
- Certified in security awareness (SAQ)
- Certified in SDLC (Secure Development Life Cycle)
- Infosys certifies AWS associate.
Accomplishments
- 1st position intercollege quiz competition
- Certificate of Recognition in Techzooka for 5G Ideathon
Affiliations
- Fitness enthusiast: Played Badminton across Infosys DC and secure 2nd position
Languages
English
First Language
Hindi
Proficient (C2)
C2
bangali
Advanced (C1)
C1
STRENGTHS
- Confident
- Focused
- Persistent.
- Open to adapting the changes
Personal Details
- Name: Maneesha Kumari
- Father's name: Dulal Majumdar
- DOB: 01-17-1993
- Nationality: India
DECLARATION
- I hereby declare that the information given above is true, and I hold the responsibility for its authenticity (Maneesha Kumari)
Timeline
Consultant-Infrastructure Management
Infosys
09.2022 - Current
Service Reliability Engineer
British Telecom
12.2019 - 09.2022
Quality Advisor
Convergys Pvt.Ltd
05.2018 - 06.2019
Business Operations New Associate
Accenture
10.2016 - 04.2018
B.Tech - ECE
Maharshi Dayanand University
Senior Secondary - Science
Jawahar Navodaya Vidyalaya
M.tech Pursuing - Cyber Security
Mangalayathan University
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