Ketan Tambe

Role:

• Enable customers to realize business value from their investment, and make our customers passionate advocates of Cornerstone.
• Create value for customers by ensuring they clearly define business outcomes, and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
• Be accountable for driving high usage of Cornerstone platform(s) within customers by creating and executing a thorough, action-oriented adoption plan.
• Implemented client feedback loops to inform product enhancements and better meet customer needs.
• Leverage deep functional expertise to increase the customer's usage of Cornerstone platform(s).
• Proactively identify new use cases and expansion opportunities in each account to drive value both for the customer and for Cornerstone.
• Build, maintain, and leverage strong relationships with Business Decision Makers.
• Help Customer drives the high adoption of the platform and help achieve the success goals by proactively engaging with the customer.
• Build and maintain rapid channels of communication with customers in case of online service-related issues and events.

Role:

• Taking ownership of customers' operational needs and stewarding them throughout the organization as required.
• Develop and document high-level strategies for accomplishing specific project objectives.
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Ongoing support for advanced, escalated questions, issues, or problems.
• Support project team members, manage change and conflict, and develop resource planning estimates to manage project workload and productivity.
• Responsible for increasing customer satisfaction, deepening client relationships, revenue, profitability, and loyalty.
• Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the company's customers.
• Being a subject matter expert on assigned products and services.
• Prepare clients for upcoming releases, and ensure they are current on available functionality and how it can meet their needs.
• Review and recommend changes to the Business Process Flow as appropriate to maximize the efficiency of the application and functionality.
• Ensure timely billing and raising invoices.
• Develop project implementation plans and timelines for multiple complex orders in conjunction with the Sales team and the customer.

Role :

• Heading the HRIS and engagement survey business for the West Zone.
• Manage and monitor the team to ensure the delivery of the solution.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Supporting the Business Development team in conducting demos, gathering requirements, designing appropriate solutions, and creating proposals.
• Managing the end-to-end project lifecycle (Agile Methodology), including but not limited to requirement gathering, scoping, and preparation of project roadmaps with clear timelines for delivery, allocating deliverables, monitoring progress, taking corrective actions wherever required, and delivering projects.
• Work with the Product Development team and extend guidance for product improvement.
• Ensuring the best customer experience by offering best-in-class customer support within the agreed turnaround time.
• Developing performance metrics and monitoring key parameters to increase the overall productivity of Functional, Implementation, and Support Consultants.
• Ensuring on-time billing and collections.

Role

• Project Manager for Africa and Middle East projects, involved in pre-sales activities.
• Hands-on experience with Sage X3 People and Sage 300 People ERP.
• Managed complex projects from inception through completion, consistently delivering results on time and within budget constraints.
• Provided expert guidance to clients on best practices, resulting in improved business performance and cost savings.
• Managing the RFPs and RFIs high-level demo to prospects.
• Defining the scope of the Sage Enterprise Management HR projects and Resource Allocation Management.
• Business process study and documentation, maintaining the support plan for the clients experienced in Africa and the Middle East, and providing training to end users.
• Managing the UAT and production environment, managing the end-to-end implementation cycle.
• Involved in the project closure process.

Role:

• Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations
• Managing the ERP projects for the APJ and Middle East regions.
• Providing the product demo to key stakeholders.
• Keeping track of the CAPA sheet and focusing on risk management.
• Participating in the product research and preparing the documentation.
• Client engagement and close work with Sales, Compliance, Finance, Customer Service, and Marketing for the smooth operation of the projects.
• Providing project updates to the steering committee and clients, as well as managing change requests for modular software.
• Providing guidance to the team for effective implementation of the projects, and actively participating in improving the product documentation and implementation process.

Notable Accomplishments

• I became the Onex Product Head within two months of joining.

Role:

• Heading: Implementation of the HRMS Application.
• Mapping the business process into the application.
• Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
• Collaborated with cross-functional teams to develop innovative solutions for business challenges.
• Heading the Talent Management Module and its integrations for CV parsing.
• Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
• Managing the UAT and production server.
• Managing integrations with other systems, like recruitment systems, finance systems, attendance systems, BI tools, etc.
• Understanding the Customization Requirement

Notable Accomplishments

• Promoted to System Analyst from Senior Executive-Implementation within 2.5 years.
• Achieved OTIF (One Time In Full) criteria in all critical implementations.
• Recognition from management for obtaining testimonials from clients.