A hardworking, pro-active Merchandising Manager & Customer support manager with an upbeat and positive attitude, who is looking for a opportunity to make a big difference in a business that is moving forward. Possessing a track record of achievements and a proven ability to manage the vendor / supplier base to reduce lead time and cost wherever possible. Results driven and able to use initiative to develop effective solutions to supply chain problems, whilst having a active and dynamic approach to work and getting things done efficiently. Looking for a suitable managerial position with an exciting and ambitious company that offers genuine room for progression
Hi, I’m
Kethareeswaran P
Cheranmanagar
Summary
Overview
30
years of professional experience
4
Languages
Work History
Ortholite India Pvt Ltd
Manager Customer Service
12.2023 - Current
Job overview
- Responsible to handle a team of Customer service Executives, coordinate with demand planning, production planning, and shipment of goods to customers on time. Responsible for collection and data collection, data analysis on sale trends, Problem solving, providing sales and forecasting to sales team.
- Key Responsibilities:
- Forecast analysis –with customers.
- Follow up for seasonal forecast.
- OTIF.
- Customer satisfaction report.
- Take ownership of customers issues and follow problems through to resolution
- Customer visit top 10 customers every month and top 10 customer in North every Quarter.
- Ensure 95% of SO's placed in system for that quarter is shipped by that quarter itself
- Tracking of customer complaints to maintain log (Excel based / Explore possibility in Odoo)
- Market mapping for existing India customers is 100% completed (All footwear manufactures in India by region)
- Fully responsible for the Core business.
- Open and maintain a good customer relationship and record accurate information.
- Customer orientation and ability to adapt/respond to various customer requirements
- Work closely with customers and internal team and satisfy their requirements.
- Contribute to team effort by accomplishing related results as needed
- Build sustainable relationships of trust through open and interactive communication.
- Responsible for teams’ performance and provide training where required
Good Leather Shoes Pvt Ltd.
Merchandising Manager
11.2012 - 11.2023
Job overview
- Worked as a Merchandising Manager Planning from Leather to Full shoe making and packing. Complete customer interaction from orders to packing. Direct interaction with overseas customers like Padders, Pavers, Clarks.
- Key Responsibilities:
- Trend Forecasting:
- Staying informed about the latest footwear trends, consumer preferences, and competitor activities to inform product selection and merchandising strategies.
- Cross-Functional Collaboration:
- Working closely with design, marketing, sales, and supply chain teams to ensure a cohesive and effective merchandising approach.
- Team Management:
- Managing and mentoring a team of merchandising associates, providing guidance and support to achieve individual and team goals.
- Performance Monitoring:
- Tracking and analysing key performance indicators (KPIs) related to merchandising, such as sales, inventory turnover, and profit margins
Pavers England LTD
Manager Sourcing / Buying Support
03.2008 - 01.2012
Job overview
- Playing a key role in locating & sourcing footwear from important vendors all over the globe. I handle the entire supply chain management, from sampling to product in-stores, which includes, logistics & warehousing, pricing of product, payment to vendors. I have also made frequent trips to China for footwear sourcing and to attend retail Canton fair.
- Duties
- Controlling the purchase and supply of all procured items & services.
- Negotiating price and terms of products with suppliers.
- Managing, developing and improving the purchasing team.
- Managing vendor relationships and building effective supply chain partnerships.
- Managing all processes and functions within a busy warehouse.
- Managing a team of up to 35 employees within the warehouse.
- Coordinating racking and storing.
- Maintaining high standards of materials handling.
- Responsible for the warehouse security and accountability.
- Ensuring stock levels are managed and controlled effectively.
- Ensuring compliance with all Health and Safety regulations.
- Using automated computer systems to monitor stock control.
- Implementing new projects. Producing incident and performance reports for senior managers.
- Making sure that all freight receipts and deliveries are carried out in time.
- Leading, motivating, training and developing staff.
- Updating & maintaining computerized & paper based administrative records.
- Working with team leaders to review procedures & maximize customer satisfaction
Leather Wear Agencies
Merchandiser
09.2006 - 02.2008
Job overview
- As a merchandiser, i was in-charge of negotiating with the supplier and overseas buyer.
Shri Maruti Fabrics
Manager
06.1995 - 08.2006
Job overview
- Over all in charge of the knit garments export unit, with a production capacity of 3000 pc. per day. which included, sourcing orders across the globe, costing, production planning and labour management.
Education
Apparel Leather TechniquesBangalore, Karnataka
Certificate from Sourcing & Designing
University Overview
St. Joseph’s CollegeTiruchy, Tamil Nadu
Bachelor in Commerce
01.1993
University Overview
Skills
Ability to identify and implement new procedures and processes
References
References
Available on requestPersonal Details
Personal Details
- Date of Birth: 30.09.1972
- Skype : kethareswaran
CUST
CUST
Current CTC : 12.6 lakhs per annumTimeline
Manager Customer Service
Ortholite India Pvt Ltd
12.2023 - Current
Merchandising Manager
Good Leather Shoes Pvt Ltd.
11.2012 - 11.2023
Manager Sourcing / Buying Support
Pavers England LTD
03.2008 - 01.2012
Merchandiser
Leather Wear Agencies
09.2006 - 02.2008
Manager
Shri Maruti Fabrics
06.1995 - 08.2006
Apparel Leather Techniques
Certificate from Sourcing & Designing
St. Joseph’s College
Bachelor in Commerce
Similar Profiles
Jesus (Joe) EscobarJesus (Joe) Escobar
Global Controller Board Attendee at Ortholite LLCGlobal Controller Board Attendee at Ortholite LLC
Lukman Lukman null
Finance Director at Ortholite Indonesia (PT Zhi Xing Indonesia)Finance Director at Ortholite Indonesia (PT Zhi Xing Indonesia)
Randhir Kumar PrasadRandhir Kumar Prasad
Stacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. LtdStacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. Ltd
Shannon BlueShannon Blue
Manager Customer Service at United States Postal Service, USPSManager Customer Service at United States Postal Service, USPS
Ann Hunt J.P.Ann Hunt J.P.
Manager Customer Service at Ministry for Grand BahamaManager Customer Service at Ministry for Grand Bahama