Summary
Overview
Work History
Education
Skills
Software
Timeline
BusinessAnalyst
Kethki Manvi

Kethki Manvi

Bengaluru

Summary

Experienced Data Operations Subject Matter Expert with 8+ years optimizing DataOps processes and improving customer experiences in SaaS business models. Proficient in integrating and monitoring data from sources like Metabase (PostgreSQL) and Excel to drive efficiency and quality in data management. Demonstrated track record of delivering results, leading continuous improvement initiatives, and enhancing overall operations within the DataOps team. Skilled in collaborative problem-solving, utilizing data insights for innovation, and achieving strategic goals. Effective Manager with a focus on coordinating operations, reducing costs, and promoting open communication to drive business growth and efficiency.

Overview

10
10
years of professional experience

Work History

Sr. Manager, DataOps

Tropic Technologies
11.2023 - Current
    • Spearheaded contract metadata extraction efforts, ensuring over 75%+ accuracy in identifying key terms such as renewal, payment, and contract value across thousands of legal documents including NDAs, MSAs, SOWs, and order forms.
    • Designed and refined contract intake and document classification workflows , cutting document processing turnaround time by 40% through early detection and resolution of cross-platform mapping inconsistencies.
    • Developed QA dashboards and contract-level reporting tools using Sigma, Google Sheets, and Excel, integrated with Jira to enable real-time tracking of issues and data-driven process enhancements.
    • Led vendor evaluations and proof-of-concept initiatives for automated data extraction tools , ensuring alignment with Tropic's MNDA and QA requirements while supporting cost-effective staffing based on forecasted workloads.
    • Collaborated with the Engineering team to deliver actionable product insights grounded in operational needs and direct customer experience—driving UI/UX enhancements and prioritizing technical improvements to boost data integrity and user satisfaction.

Manager, Data Operations

G2
09.2020 - 10.2023
    • Responsible for understanding the end-to-end processes of the Track product and maintaining customer and product data across business areas.
    • Contributing ideas to elevate the team and improve processes, as well as collaborating with the development team for building support automation tools to increase the team's productivity by 70% .
    • Identifying customer needs, helping the Implementation team, and delivering effective solutions to build positive relationships with our customers.
    • Helping the Product team with data quality improvements and helping to resolve data quality problems through the appropriate choice of error detection and correction, and improvements.
    • Identifying specific future changes requirements and working closely with teams to deliver the vision for process improvement.
    • Regular check-ins, providing updates to review the account health of our customers and assist them with relevant issues and get them resolved within defined SLA.
    • Initial 6 months I worked as a Team Lead before moving to a Manager role to establish and maintain valuable working relationships with the team by providing KT, hiring, being responsive, and being committed to optimal productivity.

Data Operations Analyst

G2 Track (Previously Siftery)
02.2017 - 03.2020
  • Conducted in-depth analysis of software spend transactions data to map and classify products accurately.
  • Performed secondary research and updated metadata for the Siftery Product and Company Universe, ensuring high data accuracy.
  • Evaluated data from multiple transactional sources to break down high-level insights into detailed, actionable information.
  • Managed all data-related tasks for the growing B2B product database, including automating data sourcing and maintaining the category taxonomy to support business decisions.
  • Applied data-driven decision-making to expand taxonomy and disseminate insights from analytical findings.
  • Demonstrated strong discretion and judgment in handling sensitive information.
  • Utilized Metabase (BI tool) for querying and generating business insights.
  • Reviewed legal documents such as SaaS Purchase Agreements, Service Agreements , and Master Service Agreements , ensuring compliance and data accuracy.
  • Organized and prioritized workload to ensure timely and efficient delivery of assignments.

Engineer I

McAfee (Previously Skyhigh Networks)
06.2015 - 01.2017
  • Maintained and updated the Service Intelligence Registry of Skyhigh, a critical component for Discovery in enterprise networks.
  • Analyzed various Cloud Services (SaaS, PaaS, IaaS) to assess security postures and attributes, and identified potential security incidents.
  • Conducted due diligence and in-depth assessments of cloud services for Procter & Gamble , identifying critical issues, reviewing documentation and cloud service provider responses, and ensuring compliance with P&G standards.
  • Used JIRA to raise and manage service defects, review issues, seek approvals, verify solutions, and close change control tickets for production deployment.
  • Worked across data analysis, data risk assessment, requirements gathering , and testing phases to support cloud security operations.
  • Utilized MS Dynamics 365 for testing, troubleshooting, and facilitating customer communications to align system functionality with client requirements.
  • Verified and validated data accuracy using MySQL .

Education

Bachelor of Engineering (B.E.) - Computer Science And Engineering

Bapuji Institute of Engineering And Technology
Davangere
05-2015

Skills

  • Operations planning

  • Documentation and reporting - Sigma, Ms Office Suite

  • Strategic planning

  • Cross-functional communication

  • Data-driven decision making - JIRA

  • Operations management

  • Reporting management

  • Resource allocation

  • Data analytics

Software

G2 Track (BetterCloud)

Tropic

Atlassian Jira

AI Tools: ChatGPT (Prompt Engineering, Data Analysis Support, Process Automation)

Sigma Computing

MS Office Suites

Zendesk

Timeline

Sr. Manager, DataOps

Tropic Technologies
11.2023 - Current

Manager, Data Operations

G2
09.2020 - 10.2023

Data Operations Analyst

G2 Track (Previously Siftery)
02.2017 - 03.2020

Engineer I

McAfee (Previously Skyhigh Networks)
06.2015 - 01.2017

Bachelor of Engineering (B.E.) - Computer Science And Engineering

Bapuji Institute of Engineering And Technology

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Kethki Manvi