Visual Studio
Ketzial Deepika
Sr. Asp.Net Developer
Chennai,Tamilnadu
Summary
Experienced Application Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Snow operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Support Engineer
Mobile Programming
Chennai, Tamilnadu
01.2020 - 01.2024
- Participated in post-mortem reviews after major incidents, identifying areas for improvement and implementing changes accordingly.
- Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
- Contributed to the growth of the support team by participating in the hiring process and mentoring new hires.
- Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
Education
M.Sc - IT & Networking
MS University
Tirunelveli, India 04.2001 -
Skills
User Support
Software
Snow
SQL Server
Timeline
Support Engineer
Mobile Programming
01.2020 - 01.2024
M.Sc - IT & Networking
MS University
04.2001 -