Summary
Overview
Work History
Education
Skills
Software
Timeline
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Ketzial Deepika

Sr. Asp.Net Developer
Chennai,Tamilnadu

Summary

Experienced Application Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Snow operations and dedication to see issues through to end. Works well in remote and desk-side environments.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Support Engineer

Mobile Programming
Chennai, Tamilnadu
01.2020 - 01.2024
  • Participated in post-mortem reviews after major incidents, identifying areas for improvement and implementing changes accordingly.
  • Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
  • Contributed to the growth of the support team by participating in the hiring process and mentoring new hires.
  • Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.

Education

M.Sc - IT & Networking

MS University
Tirunelveli, India
04.2001 -

Skills

    User Support

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Software

Visual Studio

Snow

SQL Server

Timeline

Support Engineer

Mobile Programming
01.2020 - 01.2024

M.Sc - IT & Networking

MS University
04.2001 -
Ketzial DeepikaSr. Asp.Net Developer