KEVAL VIJAY GAIKWAD
Operations Executive
Mumbai
Summary
Skilled operations professional specializing in financial documentation and customer relations management. Experience with leading organizations like Bajaj Finance and Hero Fincorp has refined analytical capabilities and attention to detail, ensuring compliance and operational effectiveness. Aiming to further expertise in the financial sector to support organizational growth.
Overview
1
1
Language
8
8
years of professional experience
Work History
Deputy Manager
Protium
Andheri - Mumbai
07.2025 - Current
- Looking after the Products - unsecured Business loan and Machinery Finance.
- Analysing the Files of Unsecured Business loan and Machinery Finance in Meraki Software.
- Looking after all the process from Quality Checking of Files to Disbursement process.
- Looking after the post disbursement activities like Dispatching of Files, property papers & Repayment Cheques.
- Cross Checking the Property papers of LAP against the List of Documents and Vetting documents.
- After Analysis of Files, processing the payment of files at Pennate App.
- Looking after the walk-in Customers for foreclosure Request, Repayment Account changes, etc.
- A financial Services Company.
Associate
Hero Fincorp Limited
Mumbai
05.2022 - 07.2025
- Analysing the Files of Unsecured Business loan and Supply Chain Finance.
- Maintained branch-level data for NACH rejection and repayment entries.
- Managed OTC, PDD, and short PDC data for disbursed files and after Limit Setting.
- Analyzed KYC for various company formats according to policy.
- Checked demographic details of entities and individuals as per provided KYC.
- Ensured disbursement of files within TAT after thorough analysis.
- Initialized payment entries for payment team in Salesforce.
- Managed dispatch of files and repayments from branch to HO within TAT.
- Handled customer visits regarding foreclosure requests and disbursement queries.
- Coordinated with Sales and Credit Team for file query resolutions.
- Resolutions of Audit Queries on Monthly basis.
- Checking all the parameters of sanction letter with programme note thoroughly.
- Processing all type of Purchase Bill Discounting Facilities like – Fresh, Renewal, Adhoc, Enhancement, Renewal Cum Enhancement, Renewal Cum Reduction.
- Checking all necessary approvals which were taken for Limit processing such as deal approval, case approval, CAM, CIBL , KYCs, Application form & Disbursement format as per respective facility type.
- Ensuring Upfront Collection of Charges from Customers through mail confirmation from Banking Team.
- Creation Of Disbursement Memo and sending to Central Operation Team for Limit Setting.
- A financial services company.
Help Desk Executive
Ceil Hr Services Private Limited
Mumbai
09.2021 - 05.2022
- Managed client complaints via calls and emails.
- Prepared and assigned job cards to vendors for client complaints.
- Coordinated with vendors and clients regarding complaints.
- Prepared monthly reports of job cards.
- Coordinated with departments like Security, Soft Service, and Accounts regarding client complaints.
- Gathered client feedback on services.
- HR and operational services provider.
Credit Operation Executive
Bajaj Finance Limited
Mumbai
09.2018 - 08.2021
- Analyzed KYC documents of customers in accordance with company policy.
- Updated customer data in the system as per documents.
- Ensured completeness of application forms and KYC documents as per company policy.
- Checked business loan files and ensured disbursement within TAT.
- Created and maintained MIS of disbursed and pending files daily.
- Resolved hold cases and discrepancies through coordination with the sales team.
- Quality checked business loan files and maintained quality score and reports.
- A leading financial services company.
Education
M.COM - undefined
D.T.S.S COLLEGE OF COMMERCE AND SCIENCE
Mumbai06.2021
Graduation - undefined
D.T.S.S COLLEGE OF COMMERCE AND SCIENCE
Mumbai06.2018
HSC - undefined
Maharashtra State Board
Mumbai02.2014
Skills
Proficient in MS Office, effective in managing work and understanding customer requirements
Interests
Reading books, Playing Cricket
Accomplishments
- Disbursement Efficiency Loan disbursement optimizing documentation process.
- Data Accuracy Improvement Improved data accuracy through enhanced KYC analysis techniques.
- Payment Processing Expertise Processed NACH mandates monthly, facilitating timely payments.
- Client Complaint Resolution Resolved client complaints, enhancing service satisfaction.
- Positive attitude Work with positive attitude to contribute the healthy functioning of an organisation. Self- confident and great patience. Analyzing every single angle of a project before working on it. Willingness to learn
Timeline
Deputy Manager
Protium
07.2025 - Current
Associate
Hero Fincorp Limited
05.2022 - 07.2025
Help Desk Executive
Ceil Hr Services Private Limited
09.2021 - 05.2022
Credit Operation Executive
Bajaj Finance Limited
09.2018 - 08.2021
HSC - undefined
Maharashtra State Board
Graduation - undefined
D.T.S.S COLLEGE OF COMMERCE AND SCIENCE
M.COM - undefined
D.T.S.S COLLEGE OF COMMERCE AND SCIENCE