KEVIN PINTO

• Handling Strategic Operations for 5 LOB’s with 275 FTE’s for General Insurance, Credit Cards & Business Loans, Mutual Funds – Web-Sales, Retention, Renewal, Inbound Support CC Lead Generation & Support Operations understanding statistics, automation, AI integration, API Integration Process improvement, Billing, Attrition, Shrinkage, Program Management

Expertise

Process Improvement | Cost Analysis | Automation | BI & Monthly Reviews | Horizontal Growth | Horizontal Hunting | Process P&L Management | Business Growth | Billing | Program Management

• Handling Banking Sales & Operations for Inbound & Outbound PIL & Cards Business for Sales & Customer Support Operations with 150 FTE’s + 9 LOB’s of Sales Operations

Expertise

Performance | Cost | People | Shrinkage | Attrition | New Business Launches | Scorecard | Billing | Process P&L

• Grew the Site from 30 seats operations to 350 Seats engaged for Credit Card Sales, Personal Loans Lending, Customer Service for Insurance, Lending, Cards, Ecommerce & Hospitality, Health & Motor Insurance for Bajaj Markets

Presales to deployment – Closed SOTC & Tata AIG 300 seats

Expertise

Site Management |Vendor Management | People | Payroll | Utilization& Expansion | Balance Score Card  Realized 14% EBITA Profit as a Site Head

• Grew the business from 5 to 80 employees deploying Work from Home Development
• Recognized to leading company to gain a run rate of 3.5 Crores from scratch
• Successfully launched 2 new LOB’s – Game Development | Digital Marketing Services

Expertise

Process Management | Task Management | Business Development | Payroll | Project Designing | Forecasting

• Realized 26% EBITA Profit

• Grew the business from 5 to 450 employees from scratch adding a Warehouse | Drop-shipment | InHouse IT Team & 1 in-house call center and 5 outsourced call centers
• Connected 15k Pincode serviceability via Franchise network& Courier Partners
• Designed & deployed product for order booking also on-boarded/trained 150 suppliers with smooth transition from offline to online Ecommerce portfolio adding 65k products to Mulyashop.com
• Attained:1500 orders per day from telesales operations & gained run rate of 6.5 Cr from scratch

Expertise

Entrepreneurship | Network Management | Product Sourcing | P&L | Vendor Management | Technology Management  Realized 8% EBITA Profit

• Successfully handled Operations to grow from 30 FTE’s to 1500 FTE’s acquiring 2 Sites for business operations. Nurtured & Trained a Team of Business Development to generate Clients for Pan India contribution 2000 FTE’s. Handled Horizontal Growth via strategic forecasting & Client Servicing adding 20% business Quarterly from existing clients.
• Monitored clients’ portfolio performance, conducted profitability analysis, rendered services for securing high ROI.
• Enhanced profit margins by operational excellence and effectively managing the expenses YOY

Expertise

Business Acquisitions | Client Servicing | Billing | Shrinkage | Attrition | Transition | Technology Enhancement 

• Recognized for driving as the most profitable Site Across Pan India

• Grew the Mumbai Site from 30 seats operations to 2500 Seats adding 10 New LOB’s in BFSI, Ecommerce,Teleshopping, F&B, Telecom
• Designed & Hosted Quarterly Business Forum’s to Grow New Client Acquisitions with Existing Ramp-ups

Expertise

Pre-Sales | Business Acquisitions | Client Servicing | Billing | Transition | Upselling / Cross Selling Technology

• Recognized for the Fastest Growing Site in a Year

• Grew Business Operations from 30 seats to 650 FTE’s handling inbound & outbound lead generation
• Handled Mumbai, Pune & Bangalore Sites for an Insurance Process

Expertise

Project Management | Billing | Shrinkage | Attrition | ISO 9001 Certification | Balance Score Card

• Certified ISO 9001 as a Management Representative for 6 Centers across India

• End to End Business Development from USA migrated more than 12+ Clients managed various outbound telesales process with a total strength of 325 Billable FTEs and around 30 support staff.

• Joint the PILOT team of 1st 30 agents were promoted into International Business Development closed End to End 6 Clients with 250 FTE’s deployment for lead generation, Customer Service & Sales Support for USA

• Company Overview: Started my career in BPO with selling Credit Cards & Mortgage within 48 States in USA
• Started my career in BPO with selling Credit Cards & Mortgage within 48 States in USA
• Started my career in BPO with selling Credit Cards & Mortgage within 48 States in USA