KEVIN XAVIER
PUNE
Summary
Resourceful and committed to continually advancing my knowledge of relevant technologies. Highly driven toward problem-solving. Bringing forth the ability to synthesize quantitative and qualitative information, and interact effectively with colleagues and clients. Teamwork makes the dream work.
Overview
10
10
years of professional experience
Work History
Acting Process Mentor
SkillSource India Pvt. Ltd
Pune
10.2022 - Current
- Facilitated communication between teams to resolve operational challenges swiftly.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Managed documentation for process changes and updates systematically.
- Implemented changes to existing procedures as required by management.
- Trained new staff on customer service protocols and systems.
- Established trustful relationships with customers through effective communication skills.
Supervisor of Operations
NTEX Transportation Services (Amazon)
Aurangabad
09.2020 - 06.2022
- Coordinated shipment schedules to ensure timely delivery of goods.
- Managed inventory levels to optimize stock availability and minimize shortages.
- Communicated with vendors to resolve shipping discrepancies and delays.
- Assisted in developing logistics strategies to improve operational efficiency.
Business Development Specialist
Global Websoft Pvt Ltd.
Aurangabad
08.2019 - 02.2020
- Analyzed various aspects of the domain such as pricing, registration process, renewal policies.
Customer Service Specialist
Flipkart
Aurangabad
02.2015 - 01.2016
- Provided timely support to customers via phone and email channels.
- Resolved customer inquiries using troubleshooting techniques and product knowledge.
- Documented customer interactions in the support ticketing system for future reference.
- Trained new staff on customer service protocols and best practices.
- Managed escalated cases by coordinating with other departments for effective resolution.
Education
Bachelor of Science - Computer
Kalinga University
Raipur07-2019
Jr. College Degree (+2) -
Deogiri College
Aurangabad06-2014
High School (10th) -
Holy Cross English High School
Aurangabad03-2012
Skills
- Process improvement
- Document management
- Customer service
- Operational efficiency
- Team coordination
- Training and development
- Effective communication
Affiliations
- Great at team sports and fun activities
- Always ready to step up for any role.
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Accomplishments
- I was awarded the 'Best Performer' (Newcomer Category)'within my six months of joining
- I was promoted to Sr CSO (Customer Service Officer) during my two years of employment
Timeline
Acting Process Mentor
SkillSource India Pvt. Ltd
10.2022 - Current
Supervisor of Operations
NTEX Transportation Services (Amazon)
09.2020 - 06.2022
Business Development Specialist
Global Websoft Pvt Ltd.
08.2019 - 02.2020
Customer Service Specialist
Flipkart
02.2015 - 01.2016
Bachelor of Science - Computer
Kalinga University
Jr. College Degree (+2) -
Deogiri College
High School (10th) -
Holy Cross English High School
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