Kevin Seth

• I am a results-driven leader with successful track record spanning over 8 years in Fintech
• My expertise lies in Product Management, Product Implementation, Pre Sales, and Customer Success, where I have consistently delivered business growth and outcomes
• Throughout my career at Happay, I have held various cross-functional roles, allowing me to gain holistic understanding of the business.
• Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
• Grew talent pool by actively recruiting top-tier candidates from diverse backgrounds while implementing robust training programs for skill development across all levels of staff members.
• Implemented cost-saving measures through effective resource allocation and budget management.
• Prioritized and allocated valuable resources to meet business targets.
• Streamlined product operations for increased efficiency with process improvements and automation.
• Navigated complex regulatory environments to ensure compliance with ever changing regulations in fintech business domain.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.
• Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

Pre-Sales

• Generating New Business by assisting Sales Teams in Demos and Meetings, Technical Evaluation, qualifying prospects, and mapping correct use cases
• Developed customized product configurations based on client requirements, ensuring optimal functionality.
• Collaborated with engineering teams to address complex technical challenges encountered during presales phase.
• Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
• Supported sales team success by delivering technical expertise during client meetings and presentations.
• Lead team of 3 Presales Consultants in West India
• Collaborating with Product, Engineering, Delivery and Marketing teams to align product pitch according to product roadmap and marketing campaign.
• Conducted knowledge sharing meetings, webinars for internal and external stakeholders. Deep understanding of product and its offerings
• Leading role in closing key enterprise accounts like Tata Group, AGC Networks, Bajaj Auto, UPL, RPG Group, DDB Mudra Group, Edelweiss Group, to name few.

Implementation

• · Managing end to end timely delivery of product and realization of revenue
• Lead team of 3 Product Implementation Managers in West India
• Meeting and exceeding targets every quarter
• Ensuring clients go live without any delays, hassles and have seamless onboarding experience.
• Successful in implementing Happay in all deals closed by Sales and Pre Sales teams.
• Created and implemented contingency plans to address potential risks.
• Documented processes to streamline setup, customization and maintenance.

• Managing relationship and End to End Client Servicing for Key Accounts in West Region
• Developed and implemented strategies to increase client retention.
• Conducting periodic review meetings and increasing product coverage in accounts
• Reduced churn rate by proactively identifying at-risk accounts and implementing tailored solutions.
• Upselling to increase revenue from accounts and maintain service standards
• Cross-Selling new products and generating new revenue from existing account base
• Achieving quarterly and annual revenue targets
• Managing team of 6 Account Managers (Gujarat, Mumbai and Pune)
• Assisting Sales and Presales team with referral contacts across account segments and product use cases
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Entrusted with crucial responsibility of overseeing vendor payables and vendor management for American Express, spanning its operations across The United States, Canada, and Mexico
• Worked closely with both internal and external stakeholders to ensure seamless operations and effective vendor relationships
• Guaranteed timely payments to vendors while upholding stringent review process that encompasses thorough analysis, necessary approvals, compliance adherence, and rigorous auditing.
• Received several Amex Blue Rewards (monetary) from key personnel for solution, support, and coordination efforts.