Suman Dey

Global Workflow Automation System setup for a Japan Based Bank

• Managed End to End process of Business Analysis by conducting workshops with key stakeholders for multi-countries Global operations.
• Created User Stories and detailed test plan covering business process across departments.

Transformation Management Office (TMO) setup for an Indian Small Finance Bank

• Based on Requirement, Preparing Project roll out plan including different Metrics to monitor overall Project progress.
• Setup governance model with effective RACI at a program level and conducted regular project review meetings to update stakeholders about projects health.

Implementation of Customer de-duplication using Prime 360 for an Indian Bank

• End to end De-duplication process review and "As-Is" process definition based on inherent Prime 360 capabilities (Across Assets and Liabilities).
• Proposed "To-Be" architecture definition for Prime 360 implementation with relevant applications and integration.

Implementation of Co-Lending Management system for an Indian Bank

• Created High-Level Functional Requirement Document (FRD) for solution platform to integrate with different Co-Lending partners.
• Drafted a highly detailed, fully integrated project plan which adheres to scope, budget and schedule requirements.

Finalization of Core-Banking Transformation Strategy for a Middle-East based Banking group

• Identification of drivers of change and defined future state design principal of Core banking transformation.
• Delivered key performance indicators along with recommendation of Core banking transformation.

Business Development Activities

• Assisted Business Development activities by preparing Point of view documents and performing secondary research in response to RFP.
• Performed Market Analysis, worked closely with vendors and provided beneficial sales support services, ensuring great customer experience.
• Communicated with customers to identify their buying needs and goals and worked on pre-sales technical presentations/demos.

Implementation of Dispute Resolution System (DRS) through PEGA platform for an Canadian Bank

• Created BRD and User Stories for payment Dispute Resolution system implementation for Payments Department.
• Conducted Business Acceptance Testing (BAT) to validated expected results and actual results.

Implementation of Loan Origination System (LOS) for Mortgage Lending needs at an Swedish Banking Group

• Collaborated with cross-departmental stakeholders to define project objectives and business to translate into requirements within project scope.
• Conducted end-to-end process of Business Analysis including process mapping and finalizing requirements into solutions.

Implementation of Customer On-boarding process for Retail Banking customers for an Austrian Bank

• Gathered business requirements from multiple stakeholders and developed functional specification documents.
• Coordinated functional and user acceptance testing involving execution of testing strategy and tracking of test defects to debug and deliver.

Ongoing cross-trading platform implementation for an America based global Hedge Fund

• Studied “As-Is” functionalities of current system and identified issues across market products.
• Designed solution architecture based on identified business levers.

Implementation of Service management framework for an European based Automobile manufacturing client

• Delivered a Service management framework for technology infrastructure unit.
• Streamlined problem areas of IT operations (technology infrastructure) by resolution of problem tickets.

Implementation of automated monitoring system for an American Insurance Group

• Implemented system-wide monitoring and alerting to ensure optimal performance and availability.
• Developed an automated logging system that captured system events and enabled root cause analysis.