Summary
Overview
Work History
Education
Skills
Websites
Timeline
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KEWAL JOSHI

New Delhi

Summary

A seasoned professional with over 11 years of experience in US and UK Health & Benefits HRO administration and policy renewal life-cycle management. Strong people management and project coordination skills with expertise in policy renewal life-cycle, annual enrolment, payroll, premium billing, and direct billing. Deep understanding of administrative aspects, passionate about driving growth and success, and thrives in fast-paced, dynamic environments.

Overview

12
12
years of professional experience

Work History

Manager - Metrics, Analytics Reporting

Marsh
New Delhi
01.2025 - Current
  • Leading a team of 17 members managing over 800 clients for UK protection policy renewals.
  • Oversaw all activities related to policy renewal and end-to-end operations.
  • Facilitated regular meetings with onshore and cross-functional teams to address challenges.
  • Coordinated with internal and external stakeholders to ensure smooth renewal processes.
  • Reviewed monthly service delivery dashboards and shared results with stakeholders.
  • Drove process improvements and streamlined initiatives to enhance efficiency.
  • Conducted regular performance reviews and one-on-one meetings for team development.

Knowledge Lead

Gallagher
Gurugram
11.2023 - 12.2024
  • Executed end-to-end policy renewals and market reviews for large US client portfolios.
  • Coordinated with team members to ensure effective planning and execution of tasks.
  • Compiled weekly reports to assess capacity utilization.
  • Acted as primary contact for onshore stakeholders, facilitating coordination and issue resolution.

Benefit Operation Manager

Wipro
Gurugram
08.2022 - 11.2023
  • Single point of contact for clients, vendors, and onshore teams for operational support
  • Conducted weekly/monthly client calls to address benefit administration and open enrolment issues
  • Gathered all client and vendor requirements to prepare for open enrollment
  • Delivered high-quality service to plan sponsors and clients, exceeding expectations
  • Monitored SLAs and shared RCA with action plans to improve client satisfaction

Assistant Manager

LifeWorks Wellbeing (acquired by TELUS Health)
Gurugram
03.2020 - 08.2022
  • Managed a team of 6 members and 50+ client accounts, serving as the primary contact for clients, carriers, and onshore teams
  • Providing end-to-end operational support, addressing client and participant queries, and ensuring SLA compliance
  • Conducting regular stakeholder meetings to review service dashboards, open items, and process improvements
  • Coordinating vendor updates (BCBS, Aetna, MetLife, Kaiser, UMR, etc.) and resolving related errors
  • Monitoring SLAs, preparing RCA, and implementing action plans to enhance client satisfaction
  • Handling ad-hoc requests from clients and onshore teams efficiently

Process Champion

Mercer
Gurugram
02.2014 - 03.2020
  • Executed day-to-day duties with accuracy and efficiency.
  • Contributed innovative ideas to enhance team performance and outcomes.
  • Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
  • Prioritized and organized tasks to meet service objectives efficiently.
  • Worked closely with team members to fulfill project objectives and deadlines.
  • Maintained up-to-date knowledge through continuous education and advanced training.

Education

Bachelor of Commerce -

Kumaun University
Nainital
01.2011

Skills

  • Team management
  • Client management and relationships
  • Service level agreement monitoring
  • Effective communication
  • Healthcare domain expertise (US & UK)
  • Microsoft Office and Excel proficiency
  • Project coordination

Timeline

Manager - Metrics, Analytics Reporting

Marsh
01.2025 - Current

Knowledge Lead

Gallagher
11.2023 - 12.2024

Benefit Operation Manager

Wipro
08.2022 - 11.2023

Assistant Manager

LifeWorks Wellbeing (acquired by TELUS Health)
03.2020 - 08.2022

Process Champion

Mercer
02.2014 - 03.2020

Bachelor of Commerce -

Kumaun University
KEWAL JOSHI