Kewal Rana

• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
• Maintained database systems to track and analyze operational data.

WORK EXPERIENCE -

• Prepare multiple reports (Voice & WAN), presenting to customer.
• Invoice uploading, Chasing for PO & payment.
• PWBI reporting for network & SM.
• Resolve billing query, establish a relationship with customer.
• Lead the process with all knowledge of pending issue and focus on resolution.
• Working with many product owner and prepare specific report as per project.
• Clear the AR issues and doing the billing correction.

Achievement –

• I have received 3 times change maker award.
• Closed 1 automation project with saving of 15 Hrs. Every Month
• Won the CBME Award (Change Maker), nominated by Philip.
• Employee Recognition in H1-2024 CSAT Review , For improving CSAT through consistent and patient resolution of billing issues; appreciated by GSK Senior Director - Adrian , CBU Director and Steve and again recognized by a different customer in the H1 2025 CSAT survey under the Employee Recognition category.
• Apply and selected for Job Secondment program under SLAR team.
• Nov-24, I was an important member of Webex Billing success - Explain all Webex orders to customer, orange product manager Gabor also approved the additional cost from customer.
• Last year H2-2024, I received appreciation from one of the tough customers.

• Complete process transition of 3 region (Including UK)
• Develop and maintaining the healthy relationship with the client.

• Achievement –
• Successfully stabilized the process within 5 months of joining.
• Recognized as a “Iron Pillar” of the team.

• Managing a team of 12 people.
• Managing escalations and ensuring client satisfaction
• Transaction Monitoring for the work performed by the team.

• Achievement –
• During Covid time, I solo performed 6 team members work and for that my name recognized under Infosys quarterly magazine.
• Appointed as front face of process to face any kind of visit.
• Won “Extra Miller” for working exceptionally in process.