Kewin Joseph
Guest Relation Manager
Hubli
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
25
25
years of post-secondary education
5
5
Languages
Work History
CRM Manager
Royal Suites
01.2022 - 02.2024
- Developed and maintained strong relation with guests ensuring their needs and expectations were met and exceeded.
- Recruits, hires, trains, and evaluates employees.
- Implemented effective communication strategies to keep guests informed about products ,services and company updates.
- Conducted regular guest meeting to assess satisfaction levels identity areas for improvement and explore opportunities for upselling or cross selling
- I was in the process of building and managing a profitable relationship with guests
- Ensures smooth daily operations, including opening and closing procedures.
- Provides personalized support and guidance to guests promptly addressing their inquiries and concerns.
- Monitors Guests satisfaction through feedback, and implements improvements.
- Handling Guests complaints.
- Overseeing the interactions between Guests and key team members.
- Ensures that food quality and presentation meet brand standards.
- Providing customer service, ensuring safety, and maintaining cleanliness.
Account Manager
TRIAD SQUARE INFOSEC PVT LTD
01.2020 - 12.2021
- Company Overview: Triad Square is a decade-old staffing firm specializing in Blockchain and IT hiring solutions.
- I am responsible for building and maintaining strong relationships with key blockchain companies and SPOCs.
- Apart from managing accounts, I oversee a team of five members, focused on blockchain and Web3 hiring.
- I have also done IT, cybersecurity, and information security hiring.
- Attending Web3 and IT events to grow the company's brand value.
- Good at understanding the requirements and delivering the needs.
- Generated leads through networking and attending industry events.
- Conducted meetings to understand client staffing needs and challenges.
- Triad Square is a decade-old staffing firm specializing in Blockchain and IT hiring solutions.
Community Manager
Guild Games
01.2020 - 12.2021
- Company Overview: GuildGames is building the world's largest DAO for gamers that helps them earn via blockchain-based NFT games.
- I specialize in building vibrant online communities from scratch.
- Did offline community building for GGI manage and engage our members across multiple platforms, including Discord, Telegram, and WhatsApp
- I regularly share updates and insights on blockchain technology.
- I am personally interested in P2E games, community moderation, and Esports.
- Respond to inquiries, comments, and concerns promptly.
- Represent the brand's voice, values, and messaging consistently across platforms.
- Foster positive relationships by engaging with community members in a meaningful way.
- GuildGames is building the world's largest DAO for gamers that helps them earn via blockchain-based NFT games.
Organizing Head
Namma Blockchain
01.2020 - 12.2021
- Company Overview: Namma Blockchain is an offline meetup for individuals from the Web3 space inviting Investors, founders, developers, marketers, students, etc., together for networking purposes.
- Organized more than 25 events in a calendar event.
- Built the community from 25 to over 800.
- Attending physical meetups, conferences, and hackathons to increase brand recognition and community trust.
- Community Building (Telegram, Twitter, Instagram, Facebook, and Discord).
- Reaching out to potential KOLs and influencer partners.
- Organize and manage online or offline community events (e.g., webinars, meetups, or AMA sessions).
- Namma Blockchain is an offline meetup for individuals from the Web3 space inviting Investors, founders, developers, marketers, students, etc., together for networking purposes.
Education
ITI - Welder
JSS
Dharward, KarnatakaDiploma - Electronics & Communication
Mount Faran Pollytechnic
Hubli, Karnataka 03.2012 - 06.2014
Diploma - Tourism And Hotel Management
Prestige Institute Dharwad
Dharwad, India 04.2001 -
Skills
Teamwork and Collaboration
Budget Management
Guest Relationship Management
Client Onboarding
Communication
Event Planning
Restaurant Operations
Event Management
Kitchen Management
Leadership and Management
Accomplishments
- Built the community from 0 to 800 in 3 months.
- Built the gaming community from 0 to 500 in 3 months.
- Streamlined the working process of employees in early period.
- Trained and groomed over 20 employees.
Additional Information
Basic Knowledge of Computer Ms Word, Ms Excel and Powerpoint
Timeline
CRM Manager
Royal Suites
01.2022 - 02.2024
Account Manager
TRIAD SQUARE INFOSEC PVT LTD
01.2020 - 12.2021
Community Manager
Guild Games
01.2020 - 12.2021
Organizing Head
Namma Blockchain
01.2020 - 12.2021
Diploma - Electronics & Communication
Mount Faran Pollytechnic
03.2012 - 06.2014
Diploma - Tourism And Hotel Management
Prestige Institute Dharwad
04.2001 -
ITI - Welder
JSS