Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
25
25
years of post-secondary education
5
5
Languages
Work History
CRM Manager
Royal Suites
01.2022 - 02.2024
Developed and maintained strong relation with guests ensuring their needs and expectations were met and exceeded.
Recruits, hires, trains, and evaluates employees.
Implemented effective communication strategies to keep guests informed about products ,services and company updates.
Conducted regular guest meeting to assess satisfaction levels identity areas for improvement and explore opportunities for upselling or cross selling
I was in the process of building and managing a profitable relationship with guests
Ensures smooth daily operations, including opening and closing procedures.
Provides personalized support and guidance to guests promptly addressing their inquiries and concerns.
Monitors Guests satisfaction through feedback, and implements improvements.
Handling Guests complaints.
Overseeing the interactions between Guests and key team members.
Ensures that food quality and presentation meet brand standards.
Providing customer service, ensuring safety, and maintaining cleanliness.
Account Manager
TRIAD SQUARE INFOSEC PVT LTD
01.2020 - 12.2021
Company Overview: Triad Square is a decade-old staffing firm specializing in Blockchain and IT hiring solutions.
I am responsible for building and maintaining strong relationships with key blockchain companies and SPOCs.
Apart from managing accounts, I oversee a team of five members, focused on blockchain and Web3 hiring.
I have also done IT, cybersecurity, and information security hiring.
Attending Web3 and IT events to grow the company's brand value.
Good at understanding the requirements and delivering the needs.
Generated leads through networking and attending industry events.
Conducted meetings to understand client staffing needs and challenges.
Triad Square is a decade-old staffing firm specializing in Blockchain and IT hiring solutions.
Community Manager
Guild Games
01.2020 - 12.2021
Company Overview: GuildGames is building the world's largest DAO for gamers that helps them earn via blockchain-based NFT games.
I specialize in building vibrant online communities from scratch.
Did offline community building for GGI manage and engage our members across multiple platforms, including Discord, Telegram, and WhatsApp
I regularly share updates and insights on blockchain technology.
I am personally interested in P2E games, community moderation, and Esports.
Respond to inquiries, comments, and concerns promptly.
Represent the brand's voice, values, and messaging consistently across platforms.
Foster positive relationships by engaging with community members in a meaningful way.
GuildGames is building the world's largest DAO for gamers that helps them earn via blockchain-based NFT games.
Organizing Head
Namma Blockchain
01.2020 - 12.2021
Company Overview: Namma Blockchain is an offline meetup for individuals from the Web3 space inviting Investors, founders, developers, marketers, students, etc., together for networking purposes.
Organized more than 25 events in a calendar event.
Built the community from 25 to over 800.
Attending physical meetups, conferences, and hackathons to increase brand recognition and community trust.
Community Building (Telegram, Twitter, Instagram, Facebook, and Discord).
Reaching out to potential KOLs and influencer partners.
Organize and manage online or offline community events (e.g., webinars, meetups, or AMA sessions).
Namma Blockchain is an offline meetup for individuals from the Web3 space inviting Investors, founders, developers, marketers, students, etc., together for networking purposes.
Education
ITI - Welder
JSS
Dharward, Karnataka
Diploma - Electronics & Communication
Mount Faran Pollytechnic
Hubli, Karnataka
03.2012 - 06.2014
Diploma - Tourism And Hotel Management
Prestige Institute Dharwad
Dharwad, India
04.2001 -
Skills
Teamwork and Collaboration
Accomplishments
Built the community from 0 to 800 in 3 months.
Built the gaming community from 0 to 500 in 3 months.
Streamlined the working process of employees in early period.
Trained and groomed over 20 employees.
Additional Information
Basic Knowledge of Computer Ms Word, Ms Excel and Powerpoint