Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Kewin Joseph

Kewin Joseph

Guest Relation Manager
Hubli

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

4
4
years of professional experience
25
25
years of post-secondary education
5
5
Languages

Work History

CRM Manager

Royal Suites
01.2022 - 02.2024
  • Developed and maintained strong relation with guests ensuring their needs and expectations were met and exceeded.
  • Recruits, hires, trains, and evaluates employees.
  • Implemented effective communication strategies to keep guests informed about products ,services and company updates.
  • Conducted regular guest meeting to assess satisfaction levels identity areas for improvement and explore opportunities for upselling or cross selling
  • I was in the process of building and managing a profitable relationship with guests
  • Ensures smooth daily operations, including opening and closing procedures.
  • Provides personalized support and guidance to guests promptly addressing their inquiries and concerns.
  • Monitors Guests satisfaction through feedback, and implements improvements.
  • Handling Guests complaints.
  • Overseeing the interactions between Guests and key team members.
  • Ensures that food quality and presentation meet brand standards.
  • Providing customer service, ensuring safety, and maintaining cleanliness.

Account Manager

TRIAD SQUARE INFOSEC PVT LTD
01.2020 - 12.2021
  • Company Overview: Triad Square is a decade-old staffing firm specializing in Blockchain and IT hiring solutions.
  • I am responsible for building and maintaining strong relationships with key blockchain companies and SPOCs.
  • Apart from managing accounts, I oversee a team of five members, focused on blockchain and Web3 hiring.
  • I have also done IT, cybersecurity, and information security hiring.
  • Attending Web3 and IT events to grow the company's brand value.
  • Good at understanding the requirements and delivering the needs.
  • Generated leads through networking and attending industry events.
  • Conducted meetings to understand client staffing needs and challenges.
  • Triad Square is a decade-old staffing firm specializing in Blockchain and IT hiring solutions.

Community Manager

Guild Games
01.2020 - 12.2021
  • Company Overview: GuildGames is building the world's largest DAO for gamers that helps them earn via blockchain-based NFT games.
  • I specialize in building vibrant online communities from scratch.
  • Did offline community building for GGI manage and engage our members across multiple platforms, including Discord, Telegram, and WhatsApp
  • I regularly share updates and insights on blockchain technology.
  • I am personally interested in P2E games, community moderation, and Esports.
  • Respond to inquiries, comments, and concerns promptly.
  • Represent the brand's voice, values, and messaging consistently across platforms.
  • Foster positive relationships by engaging with community members in a meaningful way.
  • GuildGames is building the world's largest DAO for gamers that helps them earn via blockchain-based NFT games.

Organizing Head

Namma Blockchain
01.2020 - 12.2021
  • Company Overview: Namma Blockchain is an offline meetup for individuals from the Web3 space inviting Investors, founders, developers, marketers, students, etc., together for networking purposes.
  • Organized more than 25 events in a calendar event.
  • Built the community from 25 to over 800.
  • Attending physical meetups, conferences, and hackathons to increase brand recognition and community trust.
  • Community Building (Telegram, Twitter, Instagram, Facebook, and Discord).
  • Reaching out to potential KOLs and influencer partners.
  • Organize and manage online or offline community events (e.g., webinars, meetups, or AMA sessions).
  • Namma Blockchain is an offline meetup for individuals from the Web3 space inviting Investors, founders, developers, marketers, students, etc., together for networking purposes.

Education

ITI - Welder

JSS
Dharward, Karnataka

Diploma - Electronics & Communication

Mount Faran Pollytechnic
Hubli, Karnataka
03.2012 - 06.2014

Diploma - Tourism And Hotel Management

Prestige Institute Dharwad
Dharwad, India
04.2001 -

Skills

Teamwork and Collaboration

Accomplishments

  • Built the community from 0 to 800 in 3 months.
  • Built the gaming community from 0 to 500 in 3 months.
  • Streamlined the working process of employees in early period.
  • Trained and groomed over 20 employees.

Additional Information

Basic Knowledge of Computer Ms Word, Ms Excel and Powerpoint

Timeline

CRM Manager

Royal Suites
01.2022 - 02.2024

Account Manager

TRIAD SQUARE INFOSEC PVT LTD
01.2020 - 12.2021

Community Manager

Guild Games
01.2020 - 12.2021

Organizing Head

Namma Blockchain
01.2020 - 12.2021

Diploma - Electronics & Communication

Mount Faran Pollytechnic
03.2012 - 06.2014

Diploma - Tourism And Hotel Management

Prestige Institute Dharwad
04.2001 -

ITI - Welder

JSS
Kewin JosephGuest Relation Manager