Keya Barman
Bangalore
Summary
Dedicated and customer-focused professional with 1 year of experience in customer support at Conneqt Business Solutions, assisting TVS 2-wheeler service customers. Skilled in handling high-volume interactions (45+ customers daily) and collecting actionable feedback to improve service quality. Fluent in English, Hindi and Bengali, with strong communication and problem-solving abilities.
Overview
2026
2026
years of professional experience
Work History
Customer Support Executive
Conneqt Business Solutions Ltd
Bangalore
04.2025 - Current
- Delivered exceptional customer support for TVS 2-wheeler servicing clients, handling an average of 45+ customer interactions daily.
- Collected and documented customer feedback to enhance service quality and improve customer satisfaction.
- Provided support in Hindi and Bengali, ensuring effective communication and issue resolution for a diverse customer base.
- Maintained accurate service records and ensured timely follow-up on customer concerns.
- Consistently met performance targets and upheld service quality standards.
Nursing Staff Member
Akshaya Neuro & Multi Speciality
Bangalore
- Provided direct patient care in medical-surgical and general wards, ensuring high standards of hygiene, medication administration, and patient monitoring.
- Collaborated with healthcare teams to develop and implement individualized patient care plans.
Education
GNM - Nursing
Aishwarya Schol of Nursing
01-2022
WBCHSE -
Higher Secondary
01-2017
Skills
- Customer service excellence
- Time management abilities
- Microsoft office
- Phone etiquette
- Calm and professional under pressure
- Team building and training
- Customer relations
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Customer Support Executive
Conneqt Business Solutions Ltd
04.2025 - Current
Nursing Staff Member
Akshaya Neuro & Multi Speciality
GNM - Nursing
Aishwarya Schol of Nursing
WBCHSE -
Higher Secondary
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