Summary
Overview
Work History
Education
Client Domains
Skills
Software
Training
Work Availability
Timeline
Keyur Patel

Keyur Patel

Quality Analyst
Vadodara,Gujarat
Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution
John Ruskin

Summary

  • Over 7.5 Years of Technical/Professional Expertise: Expertise in Manual testing, Web Form Testing, Migration from regular site server to the Cloud Servers with functional site amends.
  • Proficient with Web application testing and test strategies.
  • Experience concentrated in Information Technology, with exposure to Sales / General. 14 Years of work experience, with Management.
  • Beginner in Automation testing - Selenium Web Driver.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
4
4

Quality Analyst (Web Testing)

12
12

Years of Post-Secondary Education

3
3
Languages

Work History

Quality Analyst

CLEVERSOW
Vadodara, Gujarat
11.2020 - Current
  • Skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility.
  • Aligned deliverables to meet client requirements
  • Cross Browser test and debug applications for defects
  • Experience with Google Analytics, Google Search Console, Page Speed Insights
  • Ensure applications meet requirements and identify current or potential problems, performing validation for Candidate and the R3 application
  • Support on demand basis for additional validation requirement.
  • Analyzed quality and performance data to support operational decision-making

WordPress Designer

FREELANCING
Vadodara, Gujarat
01.2020 - 11.2020
  • Provided front-end website development using WordPress, Hubspot, and other editing software.
  • Modifying and improving front-end themes to arrive at customer’s desired look, feel, and performance
  • Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks
  • Managed time efficiently in order to complete all tasks within deadlines
  • Organized and detail-oriented with strong work ethic
  • Identified issues, analyzed information and provided solutions to problems
  • Oversaw technical issues and troubleshooting requests to resolve user problems.

IT Manager

INCOMEWALLS.COM
Vadodara, Gujarat
08.2016 - 12.2019
  • Maintain company websites “Incomewalls.com” and “Bettercar.in” as per company needs with WordPress as the back-end with the Go Daddy account accompanying the Internet email accounts
  • Manage IT equipment provided by the Company with maintenance, Storage and rent collection for the same with regular norms with the clients
  • Generate and monitor special samples of Advertisement Draft or Weekly leaflet, Catalogue, Follow-up with the Multimedia expert in the company
  • Generate Business Letters and Print perfectly aligned Cheque’s of the corresponding bank transactions for Company and the Proprietor
  • Oversaw IT department operations and training.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.

Technical Quality Assurance/Quality Analyst

INVESTIS
Vadodara, Gujarat
04.2014 - 06.2016
  • Create detailed, comprehensive and well-structured test plans of new and existing E-Commerce client sites and Investors section’s build with the compliance of ISO 9001 and ISO 27001 quality standards for UK and European Clients of INVESTIS
  • Expertise in Manual functional testing, Regression testing, User Acceptance testing, Requirement Analysis, Test Management, Test Estimation, Onshore/Offshore Client interaction and coordinating with Development team.
  • Experience in testing CMS websites (WordPress, Drupal, etc.), Web and Desktop application, Native Mobile application for Android/iOS/iPad/Windows and other testing tools e.g., Accessibility, Magus Active Standards, HTML/XHTML, CSS, XML, etc and testing of applications in Amazon Web Services (AWS) cloud
  • Analyze failed tests and manage defects with Test/Defect Management Tools like JIRA, Bugzilla
  • Thorough testing of all service tasks with deeper RCA (Root cause analysis) of issue; to narrow down the problem with 100% right first-time ethos
  • Notify website subscribers (comprising shareholders, investors and journalists) by sending alerts through Email and SMS
  • Ensure design, look and feel, operation, and testing (Cross browser functionality testing, Cross platform, link test tools such as Pagespeed, Yslow, Firebug, Xenu, W3C validator/ Web standards, page load testing, OTP, IP3, etc
  • Aligned deliverables to meet client requirements.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Fixed identified issues to improve workflows.
  • Adhered to standardized software quality assurance best practices, policies and processes.
  • Created and achieved product quality objectives and met product specifications.
  • Installed and configured hardware, computer systems and applications.

Sales Coordinator

SAHAJANAND MARKETING PVT LTD.
Vadodara, Gujarat
01.2013 - 02.2014
  • Confirm and input orders such as Bricks. Includes interacting with clients and vendors as needed to finalize the order.
  • Interact with vendors to discuss production, sample requests, shipping, vendor errors and other pertinent issues.
  • Investigate order discrepancies with vendors and other customer satisfaction issues to assist the Sales team.
  • Provide sales and product expertise for overflow and bounced calls from Sales Team where immediate assistance is required
  • And the Sales Team is not immediately available, offering a seamless transition to the sales process whenever possible.

IT Technical Recruiter

RANGAM CONSULTANTS PVT. LTD
Vadodara, Gujarat
01.2012 - 11.2012
  • Responsible for full life cycle sourcing, interviewing, qualifying, recruiting, and extending and negotiating offers and work with.
  • Hiring authorities to develop advanced recruiting strategies for hard-to-fill openings, and facilitate escalation meetings when positions remain open for an extended period.
  • Work closely with Account Managers and Clients to schedule client on-site and telephone interviews as well as candidate Travel arrangements.
  • Headhunt and place high-end technical professionals, Software Engineers, System Testers, Program/Project Managers, Web Developers, and senior technical leaders in contract and full-time positions.
  • Responsible for checking references, negotiating terms and rates for each project, coordinating the interview process extending offers, and closing candidates.

Document Quality Assurance/Quality Analyst Specialist

COLLABERA INC.
Vadodara, Gujarat
02.2011 - 08.2011
  • Review of requirement documents, functional and technical specifications to ensure that quality is embedded in the process.
  • Audit of company’s internal software “Workflow” towards data integrity and compliance standards by the clients and Invoice Reconciliation.
  • Interface effectively with all levels of management and validating client reports and client audit requests, Quality Sampling Audit and feedback.
  • Conducting timely huddle and handling real time escalation both from the agent and the client.

Chat Quality Assurance/Document Quality Assurance/Quality Analyst Associate

E TECH INC.
Vadodara, Gandhinagar, Gujarat
01.2009 - 02.2011
  • Information to the Customer’s about the product and solving the queries regarding the product.
  • Promoted to Verification Department (EMS) since 1st January 2010 with an Internal Interview process.
  • Audit Parameter wise reporting, Agent performance trends, Performance area trends, Campaign Performance trends Customer survey analysis.
  • Monitor day-to-day calls (Live, remote & recorded) to maintain call quality for accuracy and compliance to policies and Procedures and custom reports on request
    Analytical reporting using Advanced Excel features like Pivot tables and Charts.

Education

Advanced Selenium - Automation

Tops Technologies, Vadodara, Gujarat
09.2017 - 08.2018

MBA - Business Administration

National Institute of Management, Ahmedabad, Gujarat
07.2007 - 06.2009

Bachelor of Commerce - Business Management

Sardar Patel University, ANAND, Gujarat
06.1998 - 07.2007

Client Domains

  • Investor Services
  • Telecommunications (Voice, Chat)
  • Recruitment

Skills

  • Audit Processes
  • Functional Proficiency
  • Report creation
  • Corrective actions
  • Technical troubleshooting
  • Operations monitoring
  • Software Quality Assurance Knowledge
  • Gathering Requirements
  • Defect Logging
  • Quality Improvement
  • Call Monitoring Feedback
  • Backlog Management
  • Word Processing
  • Analytics and Metrics
  • Team Meetings
  • User Expectations
  • Atlassian JIRA
  • Bug Fixes
  • Hardware and Networking Fault-Finding and Trouble Shooting Network
  • Computer Assembly, Installation & Maintenance of Software & Hardware Administration

Software

Bug Tracking Tools JIRA, Bugzilla

Testing Tools Manual, Functional, Defect and Bug Tracking, Issue Identification

Process Improvement Root Cause Analysis

Analytical/Bug Pro Tools Google Analytics

Operations and Inventory Management Forecasting, Aggregate Planning, Scheduling

Web Testing Chrome, Mozilla, Safari, IE 7,8,9

Mobile Testing Structural changes

Platforms - Dos, Windows 7/8/10, Mac OS X, iOS, Android OS, Linux, UBUNTU

MS Office Suite - Word, Excel, PowerPoint, Outlook, Access

Software Packages - Corel DRAW, Adobe Photoshop, Adobe PageMaker, Adobe Illustrator, Macromedia Director Sonic Sound Forge, Adobe Premier

Training

  • Automation Basic Java
  • OOPS
  • Selenium WEB-DRIVER
  • Test NG
  • Advanced Test Framework
  • MAVEN

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Quality Analyst - CLEVERSOW
11.2020 - Current
WordPress Designer - FREELANCING
01.2020 - 11.2020
Tops Technologies - Advanced Selenium, Automation
09.2017 - 08.2018
IT Manager - INCOMEWALLS.COM
08.2016 - 12.2019
Technical Quality Assurance/Quality Analyst - INVESTIS
04.2014 - 06.2016
Sales Coordinator - SAHAJANAND MARKETING PVT LTD.
01.2013 - 02.2014
IT Technical Recruiter - RANGAM CONSULTANTS PVT. LTD
01.2012 - 11.2012
Document Quality Assurance/Quality Analyst Specialist - COLLABERA INC.
02.2011 - 08.2011
Chat Quality Assurance/Document Quality Assurance/Quality Analyst Associate - E TECH INC.
01.2009 - 02.2011
National Institute of Management - MBA, Business Administration
07.2007 - 06.2009
Sardar Patel University - Bachelor of Commerce, Business Management
06.1998 - 07.2007

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Keyur PatelQuality Analyst