Highly detail-oriented and professional Branch Manger with successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Branch Manager
Tata Motors
Hyderabad
03.2021 - Current
Assessed employee performance and developed improvement plans.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Maintained friendly and professional customer interactions.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Engaged employees in business processes with positive motivational techniques.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Consulted customers to boost product sales and services.
Sales Associate Manager
TALWAR HYUNDAI
SECUNDERABAD, INDIA
02.2011 - 05.2020
Provided positive first impressions to welcome existing, new, and potential customers.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Solved customer challenges by offering relevant products and services.
Engaged with customers to build rapport and loyalty.
Sales Consultant
MITHRA AGENCIES
HYDERABAD, INDIA
05.2009 - 01.2011
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Evaluated customer purchase requirements and recommended best-fit company offerings.
Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Direct Sales Executive
NAIDU MOTORS
HYDERABAD, INDIA
04.2006 - 01.2008
Drove team revenue totals by bringing in top sales numbers.
Set and achieved company defined sales goals.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Contributed to team objectives in fast-paced environment.
Contributed to event marketing, sales and brand promotion.