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KHAIRUL BASAR
Manager
Kolkata,WB
Summary
Manager leading an onsite/offshore mixed team of 16+ team members for an AMS project serving a major healthcare client. Coordinates daily operations, including 1–3 escalations per week, and presents 5–8 reports per month while keeping resource management moving through Jira, Confluence, SAP Fieldglass, and internal SAP tools. Brings steady delivery to a complex, high-visibility support environment, with engaging and interactive daily meetings that reduce client escalations after conversation and discussion.
Overview
3
3
Languages
1
1
year of professional experience
Work History
LEAD CONSULTANT - MANAGER
Infosys Ltd.
06.2025 - Current
- Led onsite/offshore mixed team for AMS project for America’s largest health care company, ensuring project alignment with client objectives.
- Managed escalations, daily operations, and report presentations using Jira, Confluence, SAP Fieldglass, and Infosys internal SAP applications for resource management.
- Stabilized team on brink of collapse in absence of manager, demonstrating effective leadership during critical moments.
Education
Bachelor of Technology - ELECTRONICS & COMMUNICATION ENGINEERING
MURSHIDABAD COLLEGE OF ENGINEERING & TECHNOLOGY
WEST BENGAL 04.2001 -
Skills
Team leadership
Escalation management
Cross-functional coordination
Performance reporting
Stakeholder management
Workflow optimization
Project planning
Resource allocation
Risk management
SOP development
Change management
Agile project management
Scrum methodology
KPI tracking
Capacity planning
Software
WinCC
AVIVA IDE
RSLogix
Office365
Jira
Fieldglass
Interests
Automation and WebApplication
Timeline
LEAD CONSULTANT - MANAGER
Infosys Ltd.
06.2025 - Current
Bachelor of Technology - ELECTRONICS & COMMUNICATION ENGINEERING
MURSHIDABAD COLLEGE OF ENGINEERING & TECHNOLOGY
04.2001 -
ACTIVITIES
Active member of the National Association of Pharmacy Professionals (NAPP) and participated in various volunteer and networking events aimed at promoting the role of pharmacists in healthcare. Active member of the National Association of Pharmacy Professionals (NAPP) and participated in various volunteer and networking events aimed at promoting the role of pharmacists in healthcare.
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
EDUCATION
Received the Dean's List award for maintaining a high grade point average and academic excellence., The student was recognized as the Most Outstanding Pharmacy Student of the Year.
EDUCATION
Received the Dean's List award for maintaining a high grade point average and academic excellence., The student was recognized as the Most Outstanding Pharmacy Student of the Year.