KHAJA MOHD HASAN UDDIN

• Manage & Team up along with team in ATM’s, Application Support for consumer’s to experience continuous error free business & transactions with Bank
• Drive regular hygiene checks for betterment & upgrades of ATM performance
• Make team collaborate for certificate renewals & patching activities to be executed on periodic basis
• Drive Priority 1 Incidents showcasing project expertise on spot to attain low impacts and fast resolutions in production environment
• Collaborating with support and development teams to review Implementation Release Plan process and documentation which helped to decrease production incidents and system downtime
• Effectively driving end-to-end incident management for lower environments to attain error free deployments in production
• Enforcing change and production readiness process across lines of business's by meeting compliance metrics
• Creating Runbook / SOP's for new changes introduced to UAT environment
• Creating document library containing applications, lines of business, functional relationships and associated stakeholders
• Initiating and actively participating on any Emergency Changes/Roll Backs while driving Incidents related to on-boarded changes
• Lead Employee Engagement activities for betterment of team synergy

• Worked in different projects like ATM, Banking Centre, Contact Centre for ERS / SRS, Commit / Interact /Live Person
• Led multiple production support teams L2 in Debit channel and Contact Center projects
• Worked as Pear head RCA for problem management front
• Ensured minimal production incidents by documenting all risks associated with deployment
• Recorded Change Management best-practices within the environments
• Shared performance feedback with team and individuals also drove team towards resolving the issues on priority basis
• Connected with all Stakeholders and Vendors on regular intervals to understand, analyze and close out the gaps in incidents
• Motivated team to get 100 % results within the SLA's (Service Level Agreement) also mentored and coached team to work effectively in fixing the triages with minimal customer impact
• Proficiently analyzed post release defects with leadership group to avoid any revenue loss in future
• Drove multiple initiatives within the organization for Career Development, Risk Management, and Employee Engagement initiative for employees to create fun at work
• Received recognitions from leadership & stakeholders for being one of the best resources in team collaboration Initiatives
• Received rewards on performance/support front

Worked on network services for desktop/laptop support.
Configuring Wired/Wireless network setup for Customers.
Triaging server failures with site engineers for the fix.
Been an active team player in all prospects of projects.
Award as Employee of the Month for triaging maximum issues with managing minimal user impacts.

Worked on telecom network services.
Connect with telecom engineers in regular intervals for understanding any communication failures.
Been an active team player in all prospects of projects.
Shared detailed analysis reports on communication failures with next level technical teams for efficient fixes.