Rohit Saptiskar
Mumbai
Summary
Accomplished professional with extensive experience in process optimization, automation, and planning. Expertise in project management and data analysis. Highly skilled in developing initiatives to streamline and standardize business operations. Seeking to leverage background in a respected organization that rewards talent, hard work, and results.
Overview
19
19
years of professional experience
Work History
Vice President
Goldman Sachs India Securities Private Limited
Mumbai
01.2019 - Current
- Establish strong linkage with regional/global teams to leverage common processes, function, and resources to manage the global service delivery targets.
- Manage IT service delivery of the company infrastructure, such as Data/Voice Network, Workplace solution, and line of business infrastructures.
- Ensure adherence to control governance and assist in creating action plans to rectify identified risks.
- Internal Audit support.
- Disaster recovery of data center and BCP management.
- Participate in projects delivery for office workplace hardware upgrades, exchange link upgrades, etc.
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
Associate
Goldman Sachs India Securities Private Limited
Mumbai
10.2012 - 12.2018
- Service delivery - Manage IT service delivery of the company infrastructure, such as Data / Voice Network, Workplace solution, as well as line of business infrastructures.
- Undertaking ownership of issue and setting proper and realistic expectations to deliver prompt solutions.
- Procurement and Vendor Management.
- Asset management.
- Onsite support team lead.
Customer Support Engineer
Wipro Infotech
Mumbai
05.2010 - 10.2012
- Onsite support team member at client site, Goldman Sachs.
- Configured hardware, devices, and software to set up workstations for employees.
- Installed and configured operating systems and applications.
- Multimedia video conference support.
- Data center support.
Customer Support Engineer
Nexpro system Private Ltd franchise of Wipro Infotech
Mumbai
10.2008 - 05.2010
- Onsite support team member at client site, Goldman Sachs.
- Configured hardware, devices, and software to set up workstations for employees.
- Installed and configured operating systems and applications.
- Multimedia video conference support.
- Data center support.
Customer Support Engineer
Embee Software Private Ltd franchise of Wipro Infotech
Mumbai
05.2007 - 09.2008
- Data center support engineer at client site, ING Vysya data center.
- Installing Windows Server operating system with RAID array configuration.
- Monitoring and maintenance of Windows 2000/2003 servers.
- Assisted with the implementation of new systems and applications.
- Monitored system performance to identify potential problems.
FMS Engineer
CMS Computers Ltd
Mumbai
08.2005 - 05.2007
- Started as a trainee technical support engineer.
- Provided onsite support for 150 plus users at Citigroup.
- Hardware support.
- Installation and configuration of office automation software and proprietary packages/utilities.
Education
Bachelor of Computer Applications -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
01-2018
Diploma in Computer Engineering -
Government Polytechnic Mumbai
Mumbai01-2005
HSC (12th Standard) -
Kirti M. Doongursee College
Mumbai01-2002
SSC (10th Standard) -
Dr. Antonio Da Silva High School
Mumbai01-2000
Skills
- Production Support
- Issue Resolution
- Process Improvement
- Customer Service
- Cross-Functional Teamwork
- Operations Management
- Team Leadership
- Data Analysis
- Management Support
Personal Information
Date of Birth: 11/11/84
Timeline
Vice President
Goldman Sachs India Securities Private Limited
01.2019 - Current
Associate
Goldman Sachs India Securities Private Limited
10.2012 - 12.2018
Customer Support Engineer
Wipro Infotech
05.2010 - 10.2012
Customer Support Engineer
Nexpro system Private Ltd franchise of Wipro Infotech
10.2008 - 05.2010
Customer Support Engineer
Embee Software Private Ltd franchise of Wipro Infotech
05.2007 - 09.2008
FMS Engineer
CMS Computers Ltd
08.2005 - 05.2007
Bachelor of Computer Applications -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
Diploma in Computer Engineering -
Government Polytechnic Mumbai
HSC (12th Standard) -
Kirti M. Doongursee College
SSC (10th Standard) -
Dr. Antonio Da Silva High School
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