Khalid Bashir Khan
Vice President- Terminal Operations, Customer Services, AISATS
New Delhi
Summary
Khalid Bashir Khan, Experienced aviation professional with over 15 years of dedicated service in the airlines/aviation industry. Currently associated with Air India SATS as Vice President at Delhi Airport, showcasing a proven track record in operations management, airport operations, Terminal Ops, Ground handling, Customer experience and strategic planning. With a solid foundation in both academic prowess and practical industry experience, I bring a unique blend of technical expertise and managerial acumen to the aviation sector. Committed to driving operational excellence, optimizing resources, and delivering unparalleled customer service in every endeavor.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
5
5
Certifications
Work History
Vice President - Terminal Ops/ Customer Services
Air India SATS Airport Services Private Limited (AISATS)
04.2021 - Current
- Company Overview: Managing over 300 flights daily, 9300 flights/Monthly with around 3.8M pax and 4M baggage turnaround/Monthly alongside a dedicated team of 9500+ employees, we stand as the largest ground handling agency at Delhi Airport at Terminal 3.
- Our scope includes serving major premium Indian airlines such as Air India and Vistara, as well as partnering with 38 international airlines, including industry leaders like Emirates, Etihad, Singapore Airlines, Qantas, and many others
- Develops, plans, and implements departmental policies, procedures, and/or activities to ensure aviation operations run smoothly and maximize resources; engages in continued strategic examination of the department to build strong team collaboration and operational effectiveness
- Act as a coach to develop talents
- Align customer services with evolving customer needs, technological advancements and airline brand identity
- Align human resources with business needs
- Approve policies for the delivery of customer services
- Build business and professional networks at senior executive level
- Collaborate with authorities and other departments to achieve a strong, safe and secure culture
- Develop and strengthen executive management relations
- Direct activities to increase customer satisfaction and profitability
- Establish and approve long-term vision and strategies
- Establish safety and security standards for the organization
- Forge international networks to promote the organization
- Foster inclusiveness with stakeholders and the global business community
- Identify business prospects and develop proposals to grow the business
- Lead organizational succession planning, capability development and employee engagement
- Plan operations to ensure profitability objectives are achieved
- Plan organizational workplace safety and security programs
Assistant Vice President - Air India and Vistara
Air India SATS Airport Services Private Limited (AISATS)
12.2021 - 03.2024
- Company Overview: Managing over 295 flights daily alongside a dedicated team of 8000+ employees, we stand as the largest ground handling agency at Delhi Airport
- Our scope includes serving major premium Indian airlines such as Air India and Vistara, as well as partnering with 38 international airlines, including industry leaders like Emirates, Etihad, Singapore Airlines, Qantas, and many others
- Develops, plans, and implements departmental policies, procedures, and/or activities to ensure aviation operations run smoothly and maximize resources; engages in continued strategic examination of the department to build strong team collaboration and operational effectiveness
- Establishes and maintains documentation and records as required by the DGCA including maintenance and Company policy
- Develops dynamic pricing strategies that capture variable costs and allocates fixed costs based on asset demand
- Act as a coach to develop talents
- Align customer services with evolving customer needs, technological advancements and airline brand identity
- Align human resources with business needs
- Approve policies for the delivery of customer services
- Build business and professional networks at senior executive level
- Collaborate with authorities and other departments to achieve a strong, safe and secure culture
- Develop and strengthen executive management relations
- Direct activities to increase customer satisfaction and profitability
- Establish and approve long-term vision and strategies
- Establish safety and security standards for the organization
- Forge international networks to promote the organization
- Foster inclusiveness with stakeholders and the global business community
- Identify business prospects and develop proposals to grow the business
- Lead organizational succession planning, capability development and employee engagement
- Plan operations to ensure profitability objectives are achieved
- Plan organizational workplace safety and security programs
- Managing over 295 flights daily alongside a dedicated team of 8000+ employees, we stand as the largest ground handling agency at Delhi Airport
- Our scope includes serving major premium Indian airlines such as Air India and Vistara, as well as partnering with 38 international airlines, including industry leaders like Emirates, Etihad, Singapore Airlines, Qantas, and many others
Manager- Planning & Budgeting (INFORM GS), Cost analysis and Operations
Celebi Airport Services India Pvt. Ltd.
08.2019 - 11.2021
- Led INFORM Ground Star Project
- Study marginal resource effect of new/loss customer for personnel or GSE
- Monthly/quarterly and yearly actual, budget and calculated (as per actual flight) Headcount and GSE
- Budgeting and Planning
- Followed the Real Time Standards and running the Optimizer
- Ikarus updation
- Work Force Plus (WFP) for Automated roster for better productivity
- Standard Measurements
- Inform Implementations for Stations
- Formed Ramp Operation Control Center & Terminal Operation Control Center
- Conducted monthly safety meetings for all employees and Management
- Participate in monthly company safety conference calls/Meetings
- Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes
- Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary
- Report of Incident/ accident was Created and updated in Sales Force
- Closing and review the Audit reports
- Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies
- Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling
- Administer station operational plans such as FOD, safety, winter operation and Foggy operations
- Complete personnel evaluations on supervisors, administrative assistants and GSE mechanics
- Respond to and/or investigate concerns reported by customer's supervisory personnel
Manager- Airport Operations
Celebi Airport Services India Pvt. Ltd.
07.2019 - 02.2020
- Formed Ramp Operation Control Center & Terminal Operation Control Center
- Conducted monthly safety meetings for all employees and Management
- Participate in monthly company safety conference calls/Meetings
- Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes
- Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary
- Report of Incident/ accident was Created and updated in Sales Force
- Closing and review the Audit reports
- Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies
- Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling
- Administer station operational plans such as FOD, safety, winter operation and Foggy operations
- Complete personnel evaluations on supervisors, administrative assistants and GSE mechanics
- Respond to and/or investigate concerns reported by customer's supervisory personnel
Supervisor Cum Act DM- Airside Operations
Oman Air
10.2015 - 08.2019
- Company Overview: International & Domestic Operations of Oman Air & Other International Airlines
- International & Domestic Operations of Oman Air & Other International Airlines
Lead- Airside Operations - Air India
Air India SATS Airport Services Private Limited (AISATS)
12.2012 - 09.2015
- Heading the Air India Ramp Operations and providing apron handling
- Conducted monthly safety meetings for all employees and Management
- Participate in monthly company safety conference calls/Meetings
- Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes
- Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary
- Report of Incident/ accident was Created and updated in Sales Force
- Closing and review the Audit reports
- Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies
- Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling
- Administer station operational plans such as FOD, safety, winter operation and Foggy operations
- Complete personnel evaluations on supervisors, administrative assistants and GSE mechanics
- Respond to and/or investigate concerns reported by customer's supervisory personnel
- Other duties as assigned
Line/ Major and Base Maintenance Division, EOD/AOD Engineering
Air India Limited
04.2010 - 06.2011
- Line/Major and Base Maintenance of Boeing 773/772/747/787/738 & Air Bus 310/340 and workshop for Electronic/ Instruments repair and diagnose
Education
Senior Management Program (Pursuing) - Business Administration And Management
Indian Institute of Management Ahmedabad
Ahmedabad, India 05.2024 - 05.2025
License - Aeronautics/Aviation/Aerospace Science and Technology, General
Directorate General of Civil Aviation-India
01.2007 - 01.2010
Bachelor's degree - Arts
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
01.2008 - 01.2015
Skills
- Operations Management
- Airport Operations
- Customer Experience
- Terminal Operations
- Ground Handling
- Operational Planning
- Aircraft Engineering
- Leadership
- Coach
- Networking
Certification
GS Base Data Editor - Plan Control
Awards
- Gold Trophy for Continuous Improvement Process (CIP) to Successfully fully implementation of INFORM GS (Planning, Real time and Automated rostering- WFP)
- Corona Warrior Award by IAS Shri Himanshu Gupta- Director Delhi Education Board
- Recognition by Organization of Disaster Managers
- Appreciation from High Commissioner- NEW ZEALAND High Commission
- Recognition for Contribution to the Transformative Journey of AISATS & Air India of Under Tata Group
- Recognition from AISATS CEO
- Recognition from Delhi Police
- Recognition from Airforce
Timeline
Senior Management Program (Pursuing) - Business Administration And Management
Indian Institute of Management Ahmedabad
05.2024 - 05.2025
Assistant Vice President - Air India and Vistara
Air India SATS Airport Services Private Limited (AISATS)
12.2021 - 03.2024
Vice President - Terminal Ops/ Customer Services
Air India SATS Airport Services Private Limited (AISATS)
04.2021 - Current
Manager- Planning & Budgeting (INFORM GS), Cost analysis and Operations
Celebi Airport Services India Pvt. Ltd.
08.2019 - 11.2021
Manager- Airport Operations
Celebi Airport Services India Pvt. Ltd.
07.2019 - 02.2020
Supervisor Cum Act DM- Airside Operations
Oman Air
10.2015 - 08.2019
Lead- Airside Operations - Air India
Air India SATS Airport Services Private Limited (AISATS)
12.2012 - 09.2015
Line/ Major and Base Maintenance Division, EOD/AOD Engineering
Air India Limited
04.2010 - 06.2011
Bachelor's degree - Arts
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
01.2008 - 01.2015
License - Aeronautics/Aviation/Aerospace Science and Technology, General
Directorate General of Civil Aviation-India
01.2007 - 01.2010
GS Base Data Editor - Plan Control
Ikarus
GS Planning
GS Base Data Editor- Real Time
Six Sigma Yellow Belt
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