Summary
Overview
Work History
Education
Skills
Timeline
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Khalid S

Bengaluru,KA

Summary

I am a driven professional with a solid background in sales operations and client management. With experience across multiple industries and a strong grasp of tools like Zoho CRM and AI platforms, I aim to contribute to organizations that value growth, innovation, and operational excellence.

Overview

9
9
years of professional experience

Work History

Sales Operations Specialist

Epiance Software Pvt. Ltd.
05.2022 - Current
  • Lead key sales operations functions including CRM administration, process improvement, and reporting.
  • Managed and optimized Zoho CRM to streamline sales workflows and ensure clean, reliable data.
  • Designed automated workflows and reports to enhance visibility and performance tracking.
  • Provided support for licensing, customer ticketing, and internal coordination.
  • Collaborated with marketing and business teams to align CRM insights with campaign targeting and lead engagement strategies.

Operations and Customer Relations Manager

Doctor Display Services LLP
02.2019 - 04.2022
  • Company Overview: Doctordisplay.in
  • Oversaw daily operations and managed customer relationships for a mobile display replacement service.
  • Handled order management, resource allocation, and issue resolution to improve service delivery.
  • Ensured customer satisfaction through timely follow-ups and efficient ticket handling.
  • Met monthly sales and service targets by improving team coordination and customer experience.
  • Doctordisplay.in

Business Development Manager

BillionTags Creations Private Limited
10.2017 - 01.2019
  • Developed and executed sales strategies to drive growth for a digital marketing agency.
  • Managed client relationships, with a focus on retention and up-selling of services.
  • Specialized in DoubleClick Bid Manager and programmatic advertising tools.
  • Acquired and managed key accounts including Honda, Hyundai, MGM, Fipola, and others.
  • Led a team of junior sales executives and reported directly to the Director of Marketing.

Business Development Executive

BillionTags Creations Private Limited
11.2016 - 09.2017
  • Developed and executed sales strategies to drive growth for a digital marketing agency.
  • Managed client relationships, with a focus on retention and up-selling of services.
  • Specialized in DoubleClick Bid Manager and programmatic advertising tools.
  • Acquired and managed key accounts including Honda, Hyundai, MGM, Fipola, and others.
  • Led a team of junior sales executives and reported directly to the Director of Marketing.

Education

B.Tech - Mechanical Engineering

B. S. Abdur Rahman Crescent Institute Of Science
Chennai, India
01.2016

Higher Secondary School Completed -

Mahatma Montessori School
Madurai
01.2012

Skills

  • Zoho CRM
  • Zoho Invoice
  • Zoho Campaigns
  • ChatGPT
  • ElevenLabs
  • Lovableai
  • Notion
  • Pipeline management
  • Forecasting
  • Sales strategy support
  • Quote Implementation
  • KPI reporting
  • Dashboard creation
  • Data management
  • Cross-functional coordination
  • Process training

Timeline

Sales Operations Specialist

Epiance Software Pvt. Ltd.
05.2022 - Current

Operations and Customer Relations Manager

Doctor Display Services LLP
02.2019 - 04.2022

Business Development Manager

BillionTags Creations Private Limited
10.2017 - 01.2019

Business Development Executive

BillionTags Creations Private Limited
11.2016 - 09.2017

B.Tech - Mechanical Engineering

B. S. Abdur Rahman Crescent Institute Of Science

Higher Secondary School Completed -

Mahatma Montessori School

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