K Hemanth Kumar
Bangalore
Summary
Adept IT Specialist with a proven track record at the Indian Institute of Science, where I excelled in Azure and O365 administration, alongside fostering team collaboration. Mastered the art of software troubleshooting and incident management, significantly enhancing client satisfaction. My approach blends technical prowess with strong problem-solving skills, ensuring high-quality support and efficient resolutions.
Overview
4
4
years of professional experience
Work History
IT Specialist/Assistant System Administrator
Indian Institute of Science, Department of Aerospace Engineering
Karnataka
08.2024 - Current
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Managed user accounts in Active Directory and Azure AD Connector.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Provided technical support to users on various hardware and software applications.
- Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- User PC and laptop administration.
- Resolved complex technical problems through root cause analysis techniques.
- Coordinated with vendors and company personnel to facilitate purchases.
- Resolved complex technical problems related to Office 365 applications.
- Provided technical assistance and support to clients with Office 365 applications.
SR Support Engineer
Codeland Infosolutions Pvt. Ltd
07.2023 - Current
- Provide support for incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services.
- Software deployment support in staging and production environments
- Speaking to customers to quickly get to the root of their problem
- Identifying documentation requirements in our knowledge base
- Provide training to the client.
- Answer questions about product features, and resolve usage problems.
- Responded to requests for technical assistance via phone and e-mail.
- Problem Solving
- Work on application testing to identify issues
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Good teamwork and collaboration.
Technical Process Executive
Project People Services Pvt Ltd
Karnataka
11.2021 - 07.2023
- Assisted customers with hardware, software, and networking support calls.
- Email notification in ServiceNow
- Support Azure Admin.
- Support, Filed, View, Admin.
- Incident management in ServiceNow
- 365 support of Active Directory environment.
- Support O365, Add Custom Domain.
- Support O365 MFA
- Provide support to end users of proprietary software.
- Answer questions about product features, and resolve usage problems.
- Escalate service questions to the appropriate client representatives.
- Maintained up-to-date knowledge of all company products, service procedures, clients, and offerings to properly assist.
- Responded to requests for technical assistance via phone and e-mail.
- Problem Solving.
- Outlook, printer, and monitor troubleshooting.
- Good teamwork and collaboration.
Technical Customer Support
Margadarsi chits(k) PvtLtd
11.2020 - 11.2021
- Answer questions about product features, and resolve usage problems.
- Support small business customers via inbound technical support.
- Escalate service questions to the appropriate client representatives.
- Good teamwork and collaboration.
- Problem solving
- Creative Thinking Skills.
Education
B.sc - computer Science
Vijaya College
Bangalore01.2020
PUC - Mpc
Sri Sai Jyothi Jr College
Chittoor01.2016
SSC -
Z P H S D.M.Puram
Chittoor01.2014
Skills
- O365 administration
- Azure administration
- AD
- User support
- Software Troubleshooting
- ServiceNow
- Technical support
- Application support
- Software deployment
- Incident management
- Problem solving
- Client training
- Documentation management
- ServiceNow experience
Hobbies and Interests
- Playing volleyball
- Playing with children
Disclaimer
The information provided above is true to the best of my knowledge. I will try my best to do the work assigned to me without any postponement.
Languages
- Telugu
- Kannada
- English
Personal Information
- Father's Name: K Narasimhulu
- Date of Birth: 07/14/99
- Gender: Male
- Nationality: India
- Marital Status: Un-Married
Timeline
IT Specialist/Assistant System Administrator
Indian Institute of Science, Department of Aerospace Engineering
08.2024 - Current
SR Support Engineer
Codeland Infosolutions Pvt. Ltd
07.2023 - Current
Technical Process Executive
Project People Services Pvt Ltd
11.2021 - 07.2023
Technical Customer Support
Margadarsi chits(k) PvtLtd
11.2020 - 11.2021
B.sc - computer Science
Vijaya College
PUC - Mpc
Sri Sai Jyothi Jr College
SSC -
Z P H S D.M.Puram
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