Khem Chand Sharma
New Delhi
Summary
Dynamic professional with a proven track record at Kotak Securities Limited, excelling in customer relationship management and team leadership. Adept at enhancing internal processes and delivering exceptional service, I thrive under pressure and am committed to fostering a culture of accountability and continuous improvement.
Overview
2
2
years of professional experience
Work History
ASSISTANT MANAGER PCGCAT2
KOTAK SECURITIES LIMITED
04.2022 - 11.2022
- Supported staff with training, guidance and confident leadership.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Coordinated with team members to ensure compliance with regulatory standards and policies.
- Mentored team members to enhance professional development and accountability in workplace.
ASSISTANT MANAGER BACKEND PROCESS
ZASHA ELECTROWASTE RECYCLING PRIVATE LIMITED
08.2020 - 03.2021
- Understand business process.
- Planning & Organizing Skill.
- Enhance internal customer service through reporting and process improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed customer service inquiries and complaints in a timely manner.
Education
B.Com - Commerce
Delhi University
01.2018
Class XII -
National Institute of Open School
01.2014
Class X -
CBSE
01.2011
Skills
- Planning Skills
- Attention To Details
- Customer service
- Customer relationship management
- Corporate social responsibility
- Ability To Work Under Pressure
- Self-Starter
Personal Information
- Date of Birth: 26-06-1994
- Gender: Male
- Marital Status: Married
Hobbies and Interests
- Love Adventures touring
- Watching documentaries and movies
- Playing Cricket & Games
Languages
- Hindi
- English
Courses Certifications
Diploma In Information Technology (D.I.T.)
Disclaimer
I hereby declare that all the information given above is true to the best of my knowledge and belief.
Timeline
ASSISTANT MANAGER PCGCAT2
KOTAK SECURITIES LIMITED
04.2022 - 11.2022
ASSISTANT MANAGER BACKEND PROCESS
ZASHA ELECTROWASTE RECYCLING PRIVATE LIMITED
08.2020 - 03.2021
B.Com - Commerce
Delhi University
Class XII -
National Institute of Open School
Class X -
CBSE