IDS
Versatile hospitality professional with 3-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Hi, I’m
Partha Duwarah
Night Auditor
Bengaluru,KA
Summary
Overview
5
years of professional experience
15
years of post-secondary education
4
Languages
Work History
The Zinc by The FernBengaluru, Karnataka
Senior Guest Service Associate
02.2020 - Current
Job overview
- Handled all pre-opening standards and procedures
- Handled end of day reports, including analysis, balancing drawer, and night audit
- Contacted housekeeping staff when guests vacated rooms for upkeep or cleaning
- Received and distributed incoming mail to hotel departments and guests and handled outgoing mail
- Responded to customer requests efficiently and with knowledgeable assistance
- Determined customer needs by asking relevant questions and listening actively to responses
- Exceeded goals through effective task prioritization and great work ethic
- Complied with Government approved COVID-19 safety and hygiene protocols.
Howard Johnson by WyndhamBengaluru, Karnataka
Guest Service Associate
08.2018 - 02.2020
Job overview
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
- Identified and explained room and property amenities to guest, supplying guests with information regarding hours of operations and maps to assist finding way around the property
- Greeted visitors and guests upon arrival, helped and answered questions to build rapport and retention
- Updated customer accounts with add-on room charges, including mini bar use and room service bills
- Anticipated guest's service needs by asking questions to better understand needs and listening to guest experiences
- Delivered messages, mails and packages left for guests to hotel rooms
- Took reservations over phone and through email, recording guest information in PMS and verifying details
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Looked after Wyndham Rewards program and ensured that valued customers were rewarded for their stay.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 80
Fortune INN JP CordialBengaluru, Karnataka
Front Office Associate
07.2017 - 08.2018
Job overview
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
- Identified and explained room and property amenities to guest, supplying guests with information regarding hours of operations and maps to assist finding way around the property
- Greeted visitors and guests upon arrival, helped and answered questions to build rapport and retention
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Anticipated guest's service needs by asking questions to better understand needs and listening to guest experiences
- Delivered messages, mails and packages left for guests to hotel rooms
- Took reservations over phone and through email, recording guest information in PMS and verifying details
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
National Institute of Open SchoolingBangalore, Karnataka
Senior Secondary
08.2020 - 01.2022
University Overview
Maghnowa High SchoolLakhimpur, Assam
High School Leaving Certificate
08.2013 - 05.2016
University Overview
Simaluguri High SchoolSimaluguri, Assam
Junior High
2012.02 - 2013.08 (1 year & 6 months)
University Overview
Brahmaputra Academy English SchoolSimaluguri, Assam
Kindergarten And Middle School
01.2003 - 12.2011
University Overview
Skills
Inventory Allocation
Software
WinHMS
InnKey PMS (Cloud based)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Timeline
National Institute of Open Schooling
Senior Secondary
08.2020 - 01.2022
Senior Guest Service Associate
The Zinc by The Fern
02.2020 - Current
Guest Service Associate
Howard Johnson by Wyndham
08.2018 - 02.2020
Front Office Associate
Fortune INN JP Cordial
07.2017 - 08.2018
Maghnowa High School
High School Leaving Certificate
08.2013 - 05.2016
Simaluguri High School
Junior High
2012.02 - 2013.08 (1 year & 6 months)
Brahmaputra Academy English School
Kindergarten And Middle School
01.2003 - 12.2011
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