Hi, I’m
Khindeep Singh
Subject Matter Expert
Pune
Summary
Seeking an opportunity to utilize my skills and abilities in the industry that offers security and professional growth, while being resourceful, innovative and flexible.
JOB PROFILE : S.M.E – Process Specialist Currently working as S.M.E–Process Specialist in Voya Financial Services. I am working for US Insurance- Retirement Service Project, where in I am part of Money out Team and RPS Death Claim. Have a good MS Excel knowledge & computer skills.
Overview
10
years of professional experience
3
years of post-secondary education
1
Language
Work History
Cognizant Private LimitedPune
SME Process Specialist
06.2013 - 12.2020
Job overview
- Transfer out ProcessWorking as a Process Specialists in Money out team, dealing in Distributions
- Rollover, Loan issue, Tax withdrawals transactions.Handling 403(B) / TSA, 401(K), 401 (A), IRA, ROTH, 457, NQA Insurance Plans.Doing QA for transfer out team.Trained and currently handling level 5 complexity of process for US Clients.Work on different types of Skill levels like Variable & Fixed Contact.Core processor of QDRO (Divorce) and Over Payment.Preparing various monthly and daily reports like NOC reports, GLP Reports and
- Suspense reports.Working on RCPS (Root cause problem solving.Giving training to new associates for transfer, Handling Client Escalations
WNS Pvt LtdPune
Associate
Job overview
- WNS Switch of funds for Aviva UK Personal Pension Policies
- Received request from Agent and Contract Owner via Fax, Call Email and By
- Post
- Manually calculate the effective as per request received
Tech Mahindra LtdPune
Associate
Job overview
- As Customer Service & Support
- Function, 1 Handling request and Complaints from call center, and mails.Giving Training and solving Contract Owner quarries in absence of Trainer.
Voya Financial ServicesPune
Subject Matter Expert
12.2020 - Current
Job overview
- RPS Death Claim.Forms – Beneficiary Designation, Small Estate Affidavit, Testamentary and Trust
- Form, Voya Form and Death Certificate.Payment Options- Lump Sum Check, EFT and Continue ContractsPayout Request- To Trust, Estate and Beneficiaries.Additional Action- Send the document for Legal Review like Small estate affidavit and Executive Appointments forms.Handling Returned Checks.Handling request like amount return from bank after death
- RPS Processing
- Setup the contract in RPS, ACDFORCE & RPSFORCE Back Withholding
- RPS Withdrawal (Partial & Full Request)
- EFT Change (Electronic Fund Transfer) Stop Pay and Return Checks issue, Contract change
- Interest Credit Withdrawal History
Education
Allahabad UniversityAmritsar
Bachelor of Science from Computer Hardware & Networking
08.2003 - 08.2006
Skills
Teambuilding
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Timeline
Subject Matter Expert
Voya Financial Services
12.2020 - Current
SME Process Specialist
Cognizant Private Limited
06.2013 - 12.2020
Allahabad University
Bachelor of Science from Computer Hardware & Networking
08.2003 - 08.2006
Associate
WNS Pvt Ltd
Associate
Tech Mahindra Ltd
Rewards & Reconization
1. Awarded with (R & R) Award for Star performance At Tech Mahindra in the Month of April & May
2. Has received best team player (R & R) Award for Most Obedient Associate in the Month of Dec ( Tech Mahindra)
3. Has received best team player (R & R) Award for Rising Star at WNS in the Month of April & May
4. Awarded with best team player (R & R) Award for best performer in the Month of Jan 2014
5. Appreciated for process improvement ideas by management for better “Customer Service”.
6. Awarded with Excellence Award for Excellent Performance constantly
7. Awarded with Excellence Annual Award Hall of Fame in 2015, 2017 and 2018.
Personal Details
Date of Birth : 16th January 1980
Marital Status : Married
Nationality : Indian.
Languages : English, Hind & Punjabi.
Permanent Address :
Date of Birth : 16th January 1980
Marital Status : Married
Nationality : Indian.
Languages : English, Hind & Punjabi.
Permanent Address :
Date of Birth : 16th January 1980
Marital Status : Married
Nationality : Indian.
Languages : English, Hind & Punjabi.
Permanent Address : Flat No-307 Titanium Park Street Society Wakad Pune 411057
Hobbies : Listening Music and Reading books
Strengths :
1. Optimistic Attitude.
2. Fast Learner.
3. Can Handle Tough Situations Patiently.
4. Hard Working & Confident.
5. Eminent Team Worker.
DECLARATION:
I hereby declare that the above written particulars are true to the best of my knowledge.
Place: Pune Date:
Yours faithfully
(KHINDEEP SINGH)
Rewards & Reconization
1. Awarded with (R & R) Award for Star performance At Tech Mahindra in the Month of April & May
2. Has received best team player (R & R) Award for Most Obedient Associate in the Month of Dec ( Tech Mahindra)
3. Has received best team player (R & R) Award for Rising Star at WNS in the Month of April & May
4. Awarded with best team player (R & R) Award for best performer in the Month of Jan 2014
5. Appreciated for process improvement ideas by management for better “Customer Service”.
6. Awarded with Excellence Award for Excellent Performance constantly
7. Awarded with Excellence Annual Award Hall of Fame in 2015, 2017 and 2018.
Personal Details
Date of Birth : 16th January 1980
Marital Status : Married
Nationality : Indian.
Languages : English, Hind & Punjabi.
Permanent Address :
Date of Birth : 16th January 1980
Marital Status : Married
Nationality : Indian.
Languages : English, Hind & Punjabi.
Permanent Address :
Date of Birth : 16th January 1980
Marital Status : Married
Nationality : Indian.
Languages : English, Hind & Punjabi.
Permanent Address : Flat No-307 Titanium Park Street Society Wakad Pune 411057
Hobbies : Listening Music and Reading books
Strengths :
1. Optimistic Attitude.
2. Fast Learner.
3. Can Handle Tough Situations Patiently.
4. Hard Working & Confident.
5. Eminent Team Worker.
DECLARATION:
I hereby declare that the above written particulars are true to the best of my knowledge.
Place: Pune Date:
Yours faithfully
(KHINDEEP SINGH)
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