Khoob Chand Goswami
Noida
Summary
Results-driven Collection Account Manager with a knack for maintaining high productivity and efficiently completing tasks. Skilled in negotiation, strategic planning, and financial analysis. Excel in communication, problem-solving, and team collaboration, ensuring seamless operations and client satisfaction.
Overview
19
19
years of professional experience
Work History
Collection Account Manager
ATC Telecom Infrastructure Pvt Ltd
Mumbai
04.2016 - Current
- Developed and implemented collection strategies to minimize overdue accounts.
- Analyzed customer payment patterns and credit worthiness for account management decisions.
- Reviewed past due accounts, contacted customers, and processed adjustments as needed.
- Researched customer disputes regarding billing issues and resolved them in a timely manner.
- Investigated customer complaints related to collections activities and provided resolution within established guidelines.
- Managed the collection process from initial contact through resolution of outstanding balances.
- Maintained accurate records of all collection activity including phone calls, emails, payments received.
- Provided feedback to internal departments regarding customer service and collection issues identified during interactions with customers.
- Prepared monthly reports detailing collections performance metrics such as total number of accounts managed, percentage of accounts collected, average time to collect an account.
- Coordinated with other departments regarding reconciliation of customer accounts or refunds due.
- Participated in weekly team meetings to discuss strategy for improving collections performance and identifying trends among delinquent accounts.
- Conducted regular reviews of assigned portfolios to identify potential risks associated with specific accounts.
- Answered customer questions regarding account discrepancies or problems.
- Received payments and posted amounts to customer accounts.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Billing Manager
Viom Networks Ltd.
Gurgaon
02.2011 - 04.2016
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Worked with customers to resolve billing disputes in a timely manner.
- Collaborated with sales team to ensure proper billing of orders.
- Assisted auditors with required documentation related to accounts receivable audits.
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Processed customer refunds promptly upon request.
- Investigated unapplied payments or credits to determine appropriate application method.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Managed the setup and billing of complex client accounts, ensuring compliance with contractual agreements.
- Developed and implemented efficient billing procedures to ensure timely and accurate invoice generation.
- Coordinated with sales, client services, and finance departments to resolve billing discrepancies and disputes.
- Developed and implemented strategies to reduce outstanding accounts receivable balances within the region.
- Organized and managed collection activities for assigned accounts across multiple states.
- Researched customer disputes and resolved issues with customers regarding payment of invoices.
- Negotiated payment arrangements with delinquent customers while ensuring company policies were followed.
- Maintained accurate records of all collections activities including contact information, notes, and outcomes.
- Conducted regular meetings with clients to discuss account status and review payment plans as needed.
- Identified opportunities for process improvement within the regional collections department.
- Coordinated with internal departments to ensure timely resolution of customer inquiries or complaints related to billing or collections.
- Recognized potential risks associated with certain customers and recommended appropriate action plans to mitigate losses due to bad debt.
- Performed periodic reviews of customer portfolios for accuracy in terms of billing rates, contract terms.
- Reviewed aged inventory reports regularly to determine any discrepancies between billed amounts and actual payments received.
- Answered customer questions regarding account discrepancies or problems.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Billing Manager
Tower Vision India Pvt. Ltd.
Gurgaon
10.2009 - 02.2011
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Worked with customers to resolve billing disputes in a timely manner.
- Collaborated with sales team to ensure proper billing of orders.
- Assisted auditors with required documentation related to accounts receivable audits.
- Processed customer refunds promptly upon request.
- Investigated unapplied payments or credits to determine appropriate application method.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Managed billing calendar and scheduled claims for payments.
- Prepared detailed financial statements related to billing for executive review and decision-making.
- Managed the setup and billing of complex client accounts, ensuring compliance with contractual agreements.
- Implemented new billing system software, resulting in an increase in productivity.
- Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.
- Coordinated with sales, client services, and finance departments to resolve billing discrepancies and disputes.
- Developed invoicing systems and internal controls to boost billing efficiencies.
Billing Manager
Bharti Infratel Ltd.
Gurgaon
07.2008 - 10.2009
- Prepared financial reports and statements on a monthly basis.
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Worked with customers to resolve billing disputes in a timely manner.
- Collaborated with sales team to ensure proper billing of orders.
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Created manual invoices when necessary for special circumstances such as rush orders or incorrect pricing on original invoice.
- Processed customer refunds promptly upon request.
- Investigated unapplied payments or credits to determine appropriate application method.
- Participated in process improvement initiatives to increase efficiency within the department.
- Developed improved standard operating procedures to increase billing accuracy.
- Managed the setup and billing of complex client accounts, ensuring compliance with contractual agreements.
- Implemented new billing system software, resulting in an increase in productivity.
- Analyzed billing processes and recommended improvements to minimize cycle time and enhance customer satisfaction.
- Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.
- Provided expert advice on billing optimization strategies, leading to a reduction in outstanding accounts receivables.
- Conducted regular audits of billing activities to ensure compliance with company policies and regulatory standards.
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
- Streamlined billing processes through the introduction of automated systems, reducing manual errors.
- Coordinated with sales, client services, and finance departments to resolve billing discrepancies and disputes.
- Developed invoicing systems and internal controls to boost billing efficiencies.
Billing Executive
HCL Infosystems Ltd.
Noida
04.2007 - 07.2008
- Developed and maintained billing system procedures to ensure accuracy of invoices.
- Created and managed customer accounts, including pricing and payment terms.
- Processed customer payments and generated monthly statements.
- Resolved customer inquiries regarding billing discrepancies.
- Ensured accurate and timely posting of revenue transactions into the accounting system.
- Assisted with month-end closing activities, including account reconciliations.
- Implemented process improvements to streamline billing operations.
- Maintained up-to-date records of all billing activities in an organized manner.
- Prepared invoices for customers based on product and service usage or flat fees.
- Reviewed contracts for accuracy prior to issuing invoices to customers.
- Analyzed customer data to identify trends or potential issues with billing accuracy.
- Provided support during internal and external audits related to billing processes.
- Identified any errors or discrepancies in invoice calculations before sending out bills.
- Researched past due accounts, contacted delinquent customers, and processed necessary adjustments as needed.
- Coordinated with collections department to resolve overdue payments promptly.
- Compiled reports detailing current outstanding balances by customer segment.
- Generated various financial reports, such as aging report, outstanding reports, etc.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Executive - Finance & Accounts
Spectranet - A Division of Punj Lloyd Ltd.
New Delhi
03.2006 - 04.2007
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Worked with customers to resolve billing disputes in a timely manner.
- Collaborated with sales team to ensure proper billing of orders.
- Assisted auditors with required documentation related to accounts receivable audits.
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Created manual invoices when necessary for special circumstances such as rush orders or incorrect pricing on original invoice.
- Processed customer refunds promptly upon request.
- Reconciled bank statements each month ensuring accuracy of deposits made by customers.
- Investigated unapplied payments or credits to determine appropriate application method.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Managed billing calendar and scheduled claims for payments.
- Managed the setup and billing of complex client accounts, ensuring compliance with contractual agreements.
- Analyzed billing processes and recommended improvements to minimize cycle time and enhance customer satisfaction.
- Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.
- Provided expert advice on billing optimization strategies, leading to a reduction in outstanding accounts receivables.
- Developed and implemented efficient billing procedures to ensure timely and accurate invoice generation.
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
- Collaborated with IT department to troubleshoot and resolve billing system issues promptly.
- Coordinated with sales, client services, and finance departments to resolve billing discrepancies and disputes.
Education
MBA - Executive Program in Business Management
Institute of Management Technology (IMT)
Ghaziabad10-2023
MBA - Finance
Mahatma Gandhi University
Meghalaya12-2014
M. Com - Commerce
MMH, College
Ghaziabad03-2008
LL.B - Law Graduate
NREC College
Khurja, Bulandshahr03-2003
B. Com - Commerce
NREC College
Khurja, Bulandshahr03-2000
10+2 - Commerce
Janta Inter College
Jewar, Gautam Buddh Nagar03-1997
10th -
Janta Inter College
Jewar, Gautam Buddh Nagar,03-1995
Skills
- Contract Management
- Collection Account Management
- Billing and invoicing
- Revenue Assurance
- Analytical Thinking
- Problem-Solving
- Collection strategies
- Multitasking Abilities
- Team Collaboration
- Billing Procedures
- Prioritization skills
- Financial Analysis
- Payment management
- Problem Identification
- Problem-solving aptitude
- Account Reconciliation
- Customer Service
- Analytical Skills
- Dispute Resolution
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Collection Account Manager
ATC Telecom Infrastructure Pvt Ltd
04.2016 - Current
Billing Manager
Viom Networks Ltd.
02.2011 - 04.2016
Billing Manager
Tower Vision India Pvt. Ltd.
10.2009 - 02.2011
Billing Manager
Bharti Infratel Ltd.
07.2008 - 10.2009
Billing Executive
HCL Infosystems Ltd.
04.2007 - 07.2008
Executive - Finance & Accounts
Spectranet - A Division of Punj Lloyd Ltd.
03.2006 - 04.2007
MBA - Executive Program in Business Management
Institute of Management Technology (IMT)
MBA - Finance
Mahatma Gandhi University
M. Com - Commerce
MMH, College
LL.B - Law Graduate
NREC College
B. Com - Commerce
NREC College
10+2 - Commerce
Janta Inter College
10th -
Janta Inter College
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