Khusank Gupta

• Maintained comprehensive records and logs of work performed, materials used, and equipment status.
• Resolved employee and customer issues by applying company policies effectively.
• Collaborated with management and supervisors to organize operations and meet demanding schedules.
• Monitored and documented site activities for effective progress tracking towards key project milestones.
• Championed continuous improvement initiatives to streamline processes, reduce waste, and enhance operational efficiency.
• Managed conflicts by fostering open communication channels among team members.
• Conducted budget analysis and optimized resource allocation to reduce costs.
• Led diverse team of professionals, promoting collaboration and teamwork.
• Worked with cross-functional teams to develop efficient workflows supporting project objectives without compromising quality or safety standards.
• Guided employees and contractors to meet tight deadlines.
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• Provided broadcast and Apple systems support to end users both face-to-face and remotely.
• Worked with well-known media companies to install and support Final Cut Pro (FCP) 7 and X, Adobe Creative Cloud Etc.
• Conducted hardware troubleshooting and part replacement for various Apple devices.
• Proposed technical feasibility solutions for new system upgrade.
• Consulted with network engineering staff on hardware and software requirements for new systems.
• Handled editing systems and network storage migration projects.

Worked for IBM at third party payroll. Working site UPL.

• Supported VIP users including Managing Directors, Chairman, and CFO.
• Installed, upgraded, and troubleshooted Windows system, Apple devices, desktop applications, and hardware.
• Conducted preventive maintenance and remedial repairs on computers, laptops, printers, and peripherals.
• Removed malware and other threats from systems and configured workstations for employees.
• Patched software to eliminate security issues and protect data.
• Managed over 20 call per day

• Worked cross-functionally with internal and external partners to ensure equipment performance.
• Managed maintenance data records and tracked operating information.
• Performed onsite installation, modification, and maintenance of systems and equipment.

• Maintained accurate inventory of installed desktop hardware and software.
• Configured and installed computer systems, relocating devices as needed for office moves and new employees.
• Responded to support requests and provided clear explanations to non-technical users.
• Patched software and installed new versions to protect data.
• Performed onsite support for Windows systems and Network configurations support.