Khushaboo Agrawal
Pune,
Summary
Deputy Manager and banking professional with a proven track record of exceeding performance targets and delivering exceptional customer service. Experienced banking professional with 6 years of experience, where I used analytical and interpersonal skills to maintain a 99.60% customer satisfaction rating. Seeking a chance to leverage my banking skills to maximize the operations and quality of service as a Deputy Manager.
Overview
6
6
years of professional experience
Work History
Deputy Manager
AXIS BANK
PUNE
11.2024 - Current
- Handled HNI and NRI clients with a strong focus on attention to detail, accuracy, and excellent customer service orientation.
- Oversee inward and outward clearing, bulk vendor payments, and salary disbursements with meticulous attention to detail.
- Oversee RTGS, NEFT, insurance payments, trade forex transactions, and KYC processes.
- Managed a ₹10 crore portfolio of high-net-worth clients.
- Organized team activities to build fellowship and foster a pleasant workplace culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Manager
AU SMALL FINANCE BANK
PUNE
03.2019 - 10.2024
- Managed High Net Worth (HNI) clients and oversaw Escrow transactions.
- Handle all loan-related queries like EMI, part payment, foreclosure, NOC, etc.
- Promoted products such as fixed deposits, savings and current accounts, health and life insurance, credit cards, and investment products significantly contribute to the bank's revenue generation.
- Managed approximately 100 customer interactions daily, efficiently addressing inquiries and concerns.
- Provided the organization with actionable feedback on prevalent customer issues, suggestions for improvements, and opportunities to enhance the overall customer experience.
Education
Master of Commerce -
Rajasthan University
01.2019
MBA -
Rajasthan Technical University
01.2018
Bachelor of Commerce -
Rajasthan University
01.2016
12th -
RBSE Board
01.2013
10th -
RBSE Board
01.2011
Skills
- E-workflow and E-forms
- Financial Accounting
- CRM Systems
- Oracle FlexCube
- Finacle and Saksham
- Forex Trading Transactions
- Branch Analytics
- SWOT Analysis
- Client Management
- Decision Making
- Team Leadership
- Employee Training
Accomplishments
- Insurance Regulatory and Development Authority of India (IRDAI Certified, 2023)
- CFI Corporate Finance Foundations Professional Certificate
- Certificate in Investment Banking (Great Learning, 2024)
Timeline
Deputy Manager
AXIS BANK
11.2024 - Current
Customer Service Manager
AU SMALL FINANCE BANK
03.2019 - 10.2024
Master of Commerce -
Rajasthan University
MBA -
Rajasthan Technical University
Bachelor of Commerce -
Rajasthan University
12th -
RBSE Board
10th -
RBSE Board
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