KHUSHAL KHURANA
Banking Officer
BP-149 Shalimar Bagh New Delhi
Summary
Experienced banking with 5+ years of providing exceptional customer service and handling financial transactions. Skilled in identifying customer needs and providing tailored solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Branch Operation Manager
HDFC BANK
New Delhi, India
04.2024 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Customer Care Executive
HDFC BANK
New Delhi, India
05.2019 - 03.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Master Of Commerce - International Business Operations
IGNOU
Delhi07.2017
Bachelor Of Commerce Honours - Finance And Accounting
University of Delhi
07.2014
Skills
Customer service awareness
Banking regulations review
Relationship management
Proficient in MS Office
Verbal/written communication
Sales professional
Languages
English, Hindi
Certification
3 Month tally certification course from Sardar Patel academy and research centre
Timeline
Branch Operation Manager
HDFC BANK
04.2024 - Current
Customer Care Executive
HDFC BANK
05.2019 - 03.2024
3 Month tally certification course from Sardar Patel academy and research centre
09-2017
Master Of Commerce - International Business Operations
IGNOU
Bachelor Of Commerce Honours - Finance And Accounting
University of Delhi