KHUSHBIR SINGH
NAJAFGARH
Summary
To work in a competitive and challenging environment, utilizing my abilities and knowledge gained from professional experience to pursue a rewarding career. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Sr. Travel Advisor
CWT India Pvt. Ltd.
1 2023 - Current
- Working for Procter & Gamble employees and helping them to book their flight & hotels.
- Generated travel-related reports for clients to facilitate decision-making.
- Kept precise records of all transactions ensuring accuracy in billing processes.
- Managed over 25-30 customer calls & Emails per day.
Sr. Travel Advisor
Big Value Travels
10.2021 - 12.2022
- Worked on PPC calls and generate revenue for company.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Managed over 25-30 customer calls per day & increased sales by 10% on daily basis."
- Increased overall sales by designing tailored travel packages that catered to clients'' unique needs and preferences.
Team Leader, Schedule Change
Fareportal
10.2018 - 12.2020
- Handled team of 15-20 agents.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Implemented employee recognition programs that boosted morale and increased retention rates within team.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers
Sr. Customer Service Executive
Fareportal India Pvt. Ltd.
08.2014 - 10.2018
- Evaluated interactions between associates and customers to assess personnel performance.
- Spearheaded process improvements that led to reduced wait times for customers seeking assistance via phone or online chat support channels.
- Managed over 50 customer calls per day.
- Promptly responded to inquiries and requests from prospective customers
Sr. Customer Service Advisor (United Airlines)
IBM Daksh Pvt. Ltd
04.2010 - 07.2014
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Kendrya Vidhyalya
New Delhi 04.1997 - 05.1998
High School Diploma -
Kendrya Vidyalaya
New Delhi 04.1999 - 05.2000
Bachelor of Arts -
University of Delhi
New Delhi 07.2000 - 09.2003
Some College (No Degree) -
Local Computer Center
New Delhi 07.2003 - 07.2004
Skills
Sincere and Hardworking
Self-believing and always ready to learn
Ambitious and committed to excellence
Confident
Socially Adjustable and Responsible
Good Problem-Solving
Personal Information
- Father's Name: Sh. OM PARKASH
- Date of Birth: 02/23/1982
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
English
Disclaimer
I hereby declare that the given information is true and precise to the best of my knowledge and belief.
Timeline
Sr. Travel Advisor
Big Value Travels
10.2021 - 12.2022
Team Leader, Schedule Change
Fareportal
10.2018 - 12.2020
Sr. Customer Service Executive
Fareportal India Pvt. Ltd.
08.2014 - 10.2018
Sr. Customer Service Advisor (United Airlines)
IBM Daksh Pvt. Ltd
04.2010 - 07.2014
Some College (No Degree) -
Local Computer Center
07.2003 - 07.2004
Bachelor of Arts -
University of Delhi
07.2000 - 09.2003
High School Diploma -
Kendrya Vidyalaya
04.1999 - 05.2000
High School Diploma -
Kendrya Vidhyalya
04.1997 - 05.1998
Sr. Travel Advisor
CWT India Pvt. Ltd.
1 2023 - Current
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