Khushboo
New Delhi
Summary
Detail-oriented professional with a focus on supplier onboarding and risk assessment. Proven track record of implementing effective governance strategies and enhancing supplier performance through comprehensive evaluations and stakeholder collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Analyst- Vendor Management
Fidelity International
04.2022 - Current
- Facilitated onboarding of new suppliers in TPRM tool, Process Unity, from POC to completion.
- Ensured thorough due diligence assessments for service changes or new suppliers.
- SRM for two High Risk and Medium risk supplier in General council portfolio.
- Monitored supplier-related risks using various risk recording tools like Process Unity and Bwise.
- Conducted supplier performance reviews based on risk requirements and collaborated with SRMs on improvement plans.
- Developed contract calendar and repository to track upcoming renewals and initiated discussions with stakeholders.
- Reviewed and disseminated contractual information to support effective negotiation during renewals.
- Created purchase orders for ETS suppliers while ensuring compliance with KPIs through administrative tasks in Process Unity.
- Coordinated centralized information provision for auditors across multiple suppliers.
- Developed supplier governance scorecard detailing KPIs for SRMs and business stakeholders.
- Contributed to the automation of the contract calendar and delivered the 'Automated ETS Contract Calendar Dashboard' for key executives.
- Facilitated training sessions for SRMs, covering roles, responsibilities, and navigation of Process Unity and other tools.
Strategic customer care representative
Blue Dart Express
05.2017 - 10.2022
- Responsible for managing National Business Operations for assigned customers.
Providing NSL /Service report to clients. - Enable recovery of outstanding dues from clients to ensure healthy cash flow.
- Provide innovative Supply Chain solutions for Express Cargo movement in Surface and Air mode in a complex domestic business
environment. - Handling PharmD/Logistics customers pan India accounts.
- Monitoring the connections of the consignments, managing Delivery & Pickups related queries of PAN India Operations
Strategic account executive
FedEx Express
10.2018 - 03.2022
- Daily Manual customized report creation, calls with customer on business failures and scope of improvement, resolution to daily
high number of transactional queries. - Building and maintaining smooth relationship with customer and strategic planning for improvement in customer experience.
Pro actively identify problems and swiftly implement solution. - Gathered, logged and monitored all shipping data for providing latest feedback to customer.
- Handling Claims part COF/Cash Shipments claims as per company norms.
Effectively monitoring and directing concern teams in application of best practices within regulatory protocol to provide effective
resolution to customer.
Education
Professional Certificate Program in Business Analytics - Business Analytics
Indian Institute of Management Kozhikode
Kozhikode07-2020
BBA - Management
Delhi School Of Professional Studies
New Delhi06-2015
MBA - Human Resources Management
Symbiosis University
New DelhiSkills
- Supplier onboarding
- Contract management
- Performance evaluation
- Customer relationship management
- Root cause analysis
- Interpersonal skills
Accomplishments
- FedEx Bravo Zulu Award - 2019
- Two Fedex Bravo Zulu award -2021
Certification
- ITIL Foundation V4
- Quality-driven management: practitioner level
Affiliations
Volunteering: Community Development Volunteer at Habitat for Humanity
Fundraiser at Ketto.
Timeline
Senior Analyst- Vendor Management
Fidelity International
04.2022 - Current
Strategic account executive
FedEx Express
10.2018 - 03.2022
Strategic customer care representative
Blue Dart Express
05.2017 - 10.2022
Professional Certificate Program in Business Analytics - Business Analytics
Indian Institute of Management Kozhikode
BBA - Management
Delhi School Of Professional Studies
MBA - Human Resources Management
Symbiosis University
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