Khushboo Agarwal
Assistant Customer Serivce Manager
Bengaluru,KA
Summary
Experienced professional bringing 6 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Assistant Customer Service Manager
Electronic Cash and Payment Solutions (ECAPS)
12.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Optimized resource utilization through effective allocation of tasks among team members based on their strengths and workload capacity.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
HR and Training Associate
Owlspriority Immigration
02.2023 - 04.2023
- Created a conducive learning environment by fostering open communication and promoting collaboration amongst participants.
- Served as a subject matter expert in various fields, consistently delivering up-to-date knowledge to participants through robust research efforts.
- Improved training effectiveness by incorporating multimedia resources and real-world examples into instructional materials.
- Conducted comprehensive assessments of participant progress, providing constructive feedback for continuous improvement.
- Assisted in refining training programs for increased efficiency and better learning outcomes.
- Coached new hires through their onboarding process, accelerating their integration into the workplace culture and performance expectations.
Team Leader, Sales Operations
Verzeo Edutech
09.2019 - 02.2023
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Collaborated with cross-functional teams to create comprehensive sales plans for new product launches.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Negotiated more favorable rates and delivery times with vendors.
Education
BBA - Business Administration And Management
M.G.R College of Arts And Science
Hosur, India 04.2001 -
Skills
Customer engagement
Certification
Affiliated Marketing
Timeline
Assistant Customer Service Manager
Electronic Cash and Payment Solutions (ECAPS)
12.2023 - Current
Affiliated Marketing
12-2023
Advanced SEO
11-2023
HR and Training Associate
Owlspriority Immigration
02.2023 - 04.2023
Team Leader, Sales Operations
Verzeo Edutech
09.2019 - 02.2023
BBA - Business Administration And Management
M.G.R College of Arts And Science
04.2001 -
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