KHUSHBOO CHAWLA
NEW DELHI
Summary
Hardworking employee multitasking, and time management abilities with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Associate
One97 Communications Ltd
Noida, Uttar Pradesh
09.2021 - Current
- Working with the EDC service team in order to reduce the pendency by analyzing the tracker and highlighting the gaps.
- Managing the audit of the team performance by various tools (Quality Analysis, Production tracker, Salesforce, Freshdesk).
- Handling management escalation cases.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
- Providing mentoring to new hires, contributing to their successful integration into the team.
- Trained new associates on policies and procedures.
- Document Verification: Expertise in reviewing and validating various documents, such as KYC (Know Your Customer) documents, financial statements, and other proofs provided by merchants.
Executive Assistant to the Principal
SD Montessori school
New Delhi
11.2013 - 03.2021
- Organized and maintained the Principal's calendar, scheduling appointments, meetings and other events.
- Coordinated travel arrangements for the Principal including flights, hotels, car rentals and visas when needed.
- Prepared agendas and took minutes at staff meetings; distributed meeting materials to attendees in advance of scheduled meetings.
- Greeted visitors warmly and professionally upon arrival to the office; answered incoming calls with a professional demeanor.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Maintained filing systems related to departmental activities; updated records on an ongoing basis.
- Composed correspondence such as letters, memos, emails and reports on behalf of the Principal.
- Assisted with budget preparation tasks such as tracking expenses, preparing purchase orders and processing invoices.
- Provided support to school staff members in order to ensure efficient operation of the department.
- Prepare salary, salary cheques, and mention records for the same.
- Managed all admissions correspondence, handling all kinds of payments, admission process, their grievances, and dispatch process, etc.
- Handling the Employee records, leave tracking , attendance management and Administration work.
Education
Bachelor of Commerce - Commerce
Delhi University SOL
New Delhi01-2014
Diploma in Financial Accounting
Oxford Software Institute
New Delhi01-2012
High School Diploma -
St. Froebel Sr Sec School
New Delhi 01-2011
Skills
- MS Office
- Tally ERP 9
- Observation
- Decision Making
- Personality development
- Cash Handling
- Management Support
- New Hire Training
- Issue Resolution
- Customer Engagement
- Operational Efficiency
- Flexible Schedule
Languages
English
First Language
Timeline
Associate
One97 Communications Ltd
09.2021 - Current
Executive Assistant to the Principal
SD Montessori school
11.2013 - 03.2021
Bachelor of Commerce - Commerce
Delhi University SOL
Diploma in Financial Accounting
Oxford Software Institute
High School Diploma -
St. Froebel Sr Sec School
Similar Profiles
Pankaj YadavPankaj Yadav
Manager of Business Development and Sales at One97 Communications LtdManager of Business Development and Sales at One97 Communications Ltd
Anupras LoonaAnupras Loona
Business Analyst at One97 Communications LtdBusiness Analyst at One97 Communications Ltd
Abhay TyagiAbhay Tyagi
Operation Executive at one97 communications ltdOperation Executive at one97 communications ltd
SHIVAM VERMASHIVAM VERMA
Business Analyst at One97 Communications LtdBusiness Analyst at One97 Communications Ltd
Manav SaxenaManav Saxena
Technical Lead at Digicommerce Solution LLPTechnical Lead at Digicommerce Solution LLP