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Experienced Customer Service Specialist and Quality Analyst with 9 years in the BPO industry. Skilled in enhancing customer experiences, monitoring performance, and driving process improvements. Proven ability to ensure quality standards, resolve issues, and optimize operations for customer satisfaction.

Dynamic Quality Analyst with a proven track record at Foundever, enhancing operational efficiency through meticulous audit reporting and process analysis. Excelled in roles requiring exceptional written and verbal communication, adaptability, and a team-focused approach. Achieved significant improvements in customer satisfaction and service standards by leveraging both hard and soft skills, without relying on scripted spiels.

Dynamic Quality Analyst with proven expertise at TikTok in conducting quality audits and root cause analysis. Skilled in data analysis and stakeholder management, I have successfully enhanced moderation processes, ensuring compliance with community guidelines and improving accuracy rates by identifying systemic issues. Committed to driving quality improvements and fostering team collaboration.

Business leader with a demonstrated history of working in Automobile industry,Health Insurance industry, Hospital & Healthcare industry in various roles. I have 9 years of qualitative experience in Sales, Operations, Customer Services, and Client Servicing. Expertise in B2C sales in healthcare industry. I am customer-focused and have abilities in providing utmost and superior support to clients for enhancing their satisfaction level as well as for repeat business.

 Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. 

Khushboo Choudhary

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Quality Analyst

Master's In Analytical Chemistry

Bachelor's In Science

SSC and HSC

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Master of Science - Analytical Chemistry

Bachelor's - Science

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Quality Analyst

Master's In Analytical Chemistry

Bachelor's In Science

SSC and HSC

Master of Science - Analytical Chemistry

Bachelor's - Science

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