SYLVAN JOSHUA MATHEW
Chennai
Summary
To exceed the expectations of the organization and achieve client satisfaction, To contribute my skills in solving complex customer problems.
Quality-oriented professional committed in bringing out the best in the company using my skills and expertise in QA management. My strong exposure to QA processes and procedures will be very help ful in producing only the best and quality products of the company.
Overview
8
8
years of professional experience
Work History
Quality Analyst
Teleperformance global service limited
Chennai
06.2021 - 06.2024
- Call evaluation
- Identify and remedy defects within the production process.
- Recommend, Implement and monitor preventative and corrective action to ensure that quality assurance standards are actived.
- Draft quality assurance policies and procedures.
Senior CSA
Teleperformance global service limited
01.2018 - 05.2021
- Worked as senior customer service associate in CITI bank creditcard
- Add-on process
- KYC verification
- Video KYC process and MIS tracking
CSA
Teleperformance global service limited
01.2016 - 12.2017
- Worked as customer service associate in CITI bank creditcard
- KYC verification
Education
BBA -
Alagappa University
12.2024
Skills
- 7QCtools
- Word
- Excel
- Power point
- Credit analyst
- Responsiveness
- Active listening
- Adaptability
- Timeliness
- Decision making
- Friendliness
- Patience
Additional Information
Credit analyst, Responsiveness, Active listening, Adaptability, Timeliness, Decision making, Friendliness, Patience
Personal Information
- Date of Birth: 06/05/92
- Gender: Male
Hobbies and Interests
- Education
- To exceed the expectations of the organization and achieve client satisfaction
- To contribute my skills in solving complex customer problems.
Languages
English
Advanced
C1
Malayalam
Intermediate
B1
Tamil
Proficient
C2
Timeline
Quality Analyst
Teleperformance global service limited
06.2021 - 06.2024
Senior CSA
Teleperformance global service limited
01.2018 - 05.2021
CSA
Teleperformance global service limited
01.2016 - 12.2017
BBA -
Alagappa University
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