KHUSHBOO GUPTA
Customer Relationship Expert | Business Development Manager | Leader In Automotive Sales
Kanpur
Summary
Dynamic leader with a proven track record at Astrotel PVT LTD, excelling in business development and team leadership. Achieved 130% of sales targets at Mahindra & Mahindra, demonstrating exceptional client portfolio management and negotiation skills. Streamlined onboarding, enhancing team efficiency, and fostering significant customer relationship improvements.
Overview
8
8
years of professional experience
Work History
Team Leader
Astrotel PVT LTD
01.2022 - Current
- Led a team of 15+ customer associates, achieving 125% of quarterly revenue targets through strategic planning and performance optimization
- Implemented new CRM strategies resulting in 40% improvement in customer retention rates
- Developed and executed training programs for new team members, reducing onboarding time by 30%
- Managed key client relationships worth ₹2.5+ Cr annually, maintaining 95
Associate Customer
Astrotel PVT LTD
01.2020 - 12.2021
- Consistently achieved 115% of monthly sales targets through effective client consultation and relationship building
- Managed a portfolio of 200+ active clients, maintaining detailed documentation and follow-up protocols
- Increased customer satisfaction scores by 35% through personalized service delivery
- Generated 40+ qualified leads monthly through networking and referral programs
Relationship Manager
NEXA Maruti (My Car Dealership)
01.2019 - 11.2019
- Exceeded monthly sales targets by 20%, selling 45+ premium vehicles during tenure
- Developed and maintained relationships with 150+ high-net-worth clients
- Implemented customer feedback system resulting in 28% improvement in service satisfaction
- Coordinated with multiple departments to ensure smooth delivery process and after-sales service
Business Development Manager
Mahindra & Mahindra (VC Motor Dealership)
04.2018 - 01.2019
- Achieved 130% of sales targets, generating revenue of ₹4.5+ Cr through new vehicle sales
- Managed end-to-end sales process for 100+ customers, maintaining 92% satisfaction rate
- Created and implemented local market strategies resulting in 25% increase in test drive conversions
Customer Relationship Manager
Renault (HGP Cars Dealer)
11.2017 - 04.2018
- Managed portfolio of 120+ customers, achieving 118% of quarterly sales targets
- Developed and maintained relationships with corporate clients, resulting in 5 bulk deals
- Implemented follow-up system increasing customer engagement by 40%ns
Relationship Manager
Royal Enfield (SS Automobile Dealership)
03.2017 - 11.2017
- Exceeded monthly sales targets by 25% through effective prospect management
- Built and maintained relationships with 80+ premium motorcycle enthusiasts
- Organized 5 successful customer engagement events, increasing brand visibility by 30%
Education
Bachelors Of Art - Socialogy
Chhatrapati Shahu Ji Maharaj University
01.2020 - 1 2023
12th Grade - undefined
Subhash Public Senior Secondary School
01.2014 - 1 2015
10th Grade - undefined
Subhash Public Senior Secondary School
01.2012 - 1 2013
Skills
Business Development
Team Leadership
Customer Relationship Management
Sales Strategy Development
Client Portfolio Management
Performance Analysis
Team Training & Development
Market Analysis
Negotiation
MS Office Suite & CRM Software
Accomplishments
- Best Team Leader Award, Received for consistently exceeding targets at Astrotel PVT LTD., 2023
- Top Performer, Recognized for 4 consecutive quarters in automotive sales.
- Team Growth, Successfully managed and grew team size from 8 to 15 members while maintaining productivity.
Timeline
Team Leader
Astrotel PVT LTD
01.2022 - Current
Associate Customer
Astrotel PVT LTD
01.2020 - 12.2021
Bachelors Of Art - Socialogy
Chhatrapati Shahu Ji Maharaj University
01.2020 - 1 2023
Relationship Manager
NEXA Maruti (My Car Dealership)
01.2019 - 11.2019
Business Development Manager
Mahindra & Mahindra (VC Motor Dealership)
04.2018 - 01.2019
Customer Relationship Manager
Renault (HGP Cars Dealer)
11.2017 - 04.2018
Relationship Manager
Royal Enfield (SS Automobile Dealership)
03.2017 - 11.2017
12th Grade - undefined
Subhash Public Senior Secondary School
01.2014 - 1 2015
10th Grade - undefined
Subhash Public Senior Secondary School
01.2012 - 1 2013