Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Khushboo Gutt

Khushboo Gutt

LEADING ENTERPRISE DELIVERY & CUSTOMER OUTCOMES
Bangalore

Summary

Highly accomplished and results-driven Senior Leader with 13+ years of progressive experience in strategic program management, enterprise sales leadership, and customer success within global technology organizations. Expertise in the Healthcare and Life Sciences (HLS) sector, with an analytical mindset, capable of managing complex projects and leading cross-functional teams to deliver exceptional outcomes.

Overview

12
12
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Senior Manager, Customer Success, Global Enterprise Accounts (HLS)

Microsoft
01.2024 - Current
  • Spearheaded strategic change and market penetration into Microsoft's largest MedTech customer, introducing first-ever healthcare workloads to Azure in a competitive cloud situation and building executive relationships beyond Enterprise IT to open new lines of business.
  • Closed $3.5M in new opportunities in the first year, demonstrating strong sales leadership and business development capabilities, and driving successful program initiation.
  • Drove 102% YoY growth in Azure consumed revenue by enabling productivity metrics API access for an enterprise customer, supporting enterprise-wide GitHub Copilot adoption and consumption acceleration programs.
  • Assumed global ownership and program leadership for R&D engagements for Philips across India, Israel, Netherlands, and the US, leading hyper-automation initiatives and driving cloud consumption.
  • Orchestrated 60+ impactful Workshop deliveries (India, EMEA, USA), demonstrating strong program execution and successfully mitigating critical business escalation issues for Enterprise HLS customers, ensuring contract compliance and maintaining key relationships.
  • Led renewal scope discussions and commercial planning for a Big 4 firm, landing a 40% upside in FY26 renewal through strategic account management and value delivery.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.

Associate Director, Customer Success

Innovaccer Analytics
03.2018 - 01.2024
  • Strategic Consulting & Digital Transformation: Partnered with clients to design, deliver, and drive adoption of digital solutions to increase competitiveness. Helped clients become more customer-centric by redesigning their core operations through intelligent automation, resulting in measurable outcomes.
  • Healthcare Platform Leadership: Led the end-to-end discovery, design, and implementation of solutions on the Innovaccer Health Platform. Oversaw the development of components for patient and provider management, care coordination, and data integrations with systems like EHRs, while ensuring compliance with regulations like HIPAA.
  • Operational Excellence & Team Management: Directed large-scale cloud transformation programs (AWS Migration, Power BI Migration) and managed a multidisciplinary team of data scientists and engineers. Drove significant operational efficiency by leading strategic process optimization, reducing delivery team effort by 65% (from 20 to 7 days) by templatizing Business Requirements Documents (BRDs).
  • Client Management & Value Realization: Drove a measurable improvement of customer NPS by influencing product adoption through Quarterly Business Reviews and value realization stories. Engaged with senior management and C-level executives to provide solutions to complex business problems, leveraging deep knowledge of the healthcare ecosystem to drive new offerings and secure business.
  • Awarded 'The Unifying Leader' (2023) for excellence in cross-functional collaboration and leading organizational change, and 'STAR AWARD' (2021) for commendable project handling and leadership in Data Recovery and AWS Migration.
  • Led teams of up to 18 personnel, supervising daily performance as well as training and improvement plans.
  • Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.

Key Relationship Manager

Global Groupware Solutions
02.2017 - 02.2018
  • Increased NPS by an average of 9% in two quarters by developing strong customer relationships and driving revenue retention through contract renewals and new module implementations, reflecting successful change adoption.
  • Partnered with C-level executives to understand business requirements and propose solutions for HR process automation, initiating and managing smaller-scale transformation efforts.
  • Organized client events and seminars to foster ongoing engagement and strengthen long-term relationships.
  • Negotiated favorable terms on behalf of clients during contract discussions, securing mutually beneficial agreements.
  • Implemented CRM system to better track client interactions and maintain consistent communication with key accounts.
  • Mentored junior relationship managers, sharing industry best practices and fostering professional growth within the team.

Engagement Manager

Knowlarity Communications
01.2016 - 01.2017
  • Managed day-to-day client communication and coordination; served as key point of contact for escalations, ensuring smooth project delivery.
  • Collaborated with Key Account Managers to mature new opportunities and define project scope.
  • Utilized analytical tools to monitor progress against engagement objectives regularly, making necessary adjustments to ensure success in achieving goals set forth by clients.
  • Improved client retention rates with strategic communication plans and regular follow-ups.
  • Optimized resource allocation for projects, ensuring timely delivery within budget constraints.

Science Communicator

Vikram A Sarabhai Community Science Center
09.2015 - 01.2016
  • Served as a Science Communicator for a nationwide climate action special science exhibition train, engaging diverse audiences across India to raise awareness about climate change ahead of the Paris Climate Convention.
  • Managed public engagement and exhibit demonstrations for a high-volume audience, effectively translating complex scientific concepts into accessible and impactful messages.
  • Contributed to a high-visibility public education initiative, showcasing adaptability and a commitment to mission-driven projects with significant logistical and communication challenges.
  • Boosted audience engagement with interactive demonstrations and hands-on activities for various age groups.

Systems Engineer

Infosys
08.2013 - 09.2015
  • Documented Business Requirements Definitions (BRD), Software Requirement Specifications (SRS), and User Training Manuals, foundational to structured project delivery.
  • Managed change control for an Invoice processing tool, ensuring end-to-end tracking and defect-free delivery.
  • Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
  • Improved system performance by identifying and resolving technical issues in a timely manner.

Education

Bachelor of Science - Biotechnology

MMEC
Haryana
07.2012

Skills

    Strategic planning

    Talent development

    Operations management

    Business development

    Team leadership

    Adaptability and flexibility

    Negotiation and conflict resolution

    Operations planning

    Data-driven decision making

    Cross-functional team leadership

Certification

Certified Scrum Master (CSM)

Timeline

Senior Manager, Customer Success, Global Enterprise Accounts (HLS)

Microsoft
01.2024 - Current

Associate Director, Customer Success

Innovaccer Analytics
03.2018 - 01.2024

Key Relationship Manager

Global Groupware Solutions
02.2017 - 02.2018

Engagement Manager

Knowlarity Communications
01.2016 - 01.2017

Science Communicator

Vikram A Sarabhai Community Science Center
09.2015 - 01.2016

Systems Engineer

Infosys
08.2013 - 09.2015

Bachelor of Science - Biotechnology

MMEC

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