Khushboo Katara
108, Mahimas Uday, Pratap Nagar, Jaipur
Summary
Experienced professional offers several years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Notable strengths include clear communication skills, effective teamwork abilities, and proactive attitude to ensure passenger satisfaction. Previous work experience demonstrates significant impact in streamlining operations and enhancing overall flight experiences for passengers.
Overview
9
9
years of professional experience
Work History
Senior Cabin Crew
Air Asia Ltd. India
Bengaluru
08.2016 - 08.2022
- Managed customer complaints in a professional manner, resolving any issues that arose during the flight.
- Assisted passengers with special needs including unaccompanied minors, disabled persons or those requiring medical assistance.
- Prepared reports detailing any incidents occurring during the flight.
- Followed safety, passenger and supply pre-flight checklists.
- Managed the safety and security of passengers on board aircrafts.
- Provided customers with excellent service while ensuring their comfort and satisfaction.
- Enforced airline regulations and policies to ensure a safe flight environment.
- Conducted pre-flight briefings, demonstrated emergency equipment, and ensured cabin readiness for take-off.
Customer Service Executive
Spicejet India
Jaipur
03.2016 - 08.2016
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Collaborated with other departments to ensure customer satisfaction.
- Explained benefits and advantages of different product and service offerings to customers.
Guest Relations Executive
Indo Thai Airport Management Services Pvt. Ltd.
Jaipur
10.2013 - 03.2016
- Assisted guests with check-in, check-out, and other inquiries in a timely manner.
- Resolved guest complaints in a professional and courteous manner.
- Created detailed reports regarding guest relations
- Reviewed guest paperwork and resolved problems promptly.
Education
Bachelor of Arts -
Jyoti Vidyapeeth Women's University
Jaipur, India01-2016
Diploma in Aviation, Hospitality And Travel Management -
Frankfinn Institute
Jaipur, India01-2013
High School Diploma -
Tagore Public School
Jaipur, IndiaSkills
- Excellent Communication Skills
- Ability to Remain Calm Under Pressure
- Emotional Intelligence
- Punctuality
- Team Player
- Strong leadership
Accomplishments
- Titled as Miss Rajasthan at Jaipur Fashion Show on 29.06.2014
- Titled as face of the week several times at Frankfinn institue of air hostess, Jaipur
- Winner of field activity at Frankfinn institue of air hostess, Jaipur
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Cabin Crew
Air Asia Ltd. India
08.2016 - 08.2022
Customer Service Executive
Spicejet India
03.2016 - 08.2016
Guest Relations Executive
Indo Thai Airport Management Services Pvt. Ltd.
10.2013 - 03.2016
Bachelor of Arts -
Jyoti Vidyapeeth Women's University
Diploma in Aviation, Hospitality And Travel Management -
Frankfinn Institute
High School Diploma -
Tagore Public School
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