Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
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Khushbu Chaturvedi

Khushbu Chaturvedi

Summary

A highly dedicated and proactive cabin crew professional with extensive experience ensuring the safety and satisfaction of passengers. Proven track record in managing teams, upholding safety standards, and delivering exceptional customer service. Seeking to leverage leadership skills and operational expertise in the Cabin Manager role to enhance overall flight operations and passenger experience.

Overview

16
16
years of professional experience

Work History

Cabin Manager

Air India
04.2011 - Current
  • Executed implementation of foolproof safety protocols to protect passengers, crew and airplane
  • Effectively handled passenger concerns in a professional and policy-compliant manner.
  • Mentored and supported junior team members to excel in delivering exceptional customer service on board
  • Led and directed cabin crew members to ensure seamless operations while complying with airline regulations
  • Conducted pre-flight briefings to align crew with safety protocols and company standards.

Assistant Supervisor

Bird Group (Jazeera Airways)
09.2008 - 09.2009
  • Supervised the passenger handling services at arrival, departure and check-in gates.
  • Successfully managed flight control responsibilities, promoting safety and efficiency through collaboration with various departments.
  • Provided efficient resolution for customer grievances, including mishandled luggage and other service concerns
  • Oversaw the coordination of deportee cases and managed high-pressure flight situations to ensure adherence to regulatory standards.
  • Executed pre-flight and post-flight documentations with accuracy

Education

B.Sc IT -

University Department of Information Technology
Mumbai

HSC -

Patuck Technical High School And Junior College
Mumbai

Diploma In Skin Care And Beauty -

Shahnaz Hussain

Diploma in Computer Education -

Globenet Institute

Skills

  • Team Leadership & Management
  • Safety Procedures & Compliance
  • Problem Solving & Conflict Resolution
  • Pre-Flight Briefings & Coordination
  • Airline Policies & Regulations
  • Complaint Handling
  • Delegation and Supervision

Languages

  • English
  • Hindi
  • Marathi
  • Gujrati

Awards

  • Participated and won prizes in a lot of cultural and sports competitions in School
  • Participated in Cancer programs and was awarded for the work.

Timeline

Cabin Manager

Air India
04.2011 - Current

Assistant Supervisor

Bird Group (Jazeera Airways)
09.2008 - 09.2009

B.Sc IT -

University Department of Information Technology

HSC -

Patuck Technical High School And Junior College

Diploma In Skin Care And Beauty -

Shahnaz Hussain

Diploma in Computer Education -

Globenet Institute

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Khushbu Chaturvedi