KHUSHBU KANIA

· Drove high-stakes, cross-functional programs across enterprise delivery, platform infrastructure, and organizational scaling at Flexport in partnership with Product, Engineering, Operations, Support, and Solutions Engineering to align business objectives, resource allocation, and delivery outcomes.

· Led end-to-end technical onboarding of merchants ($50M+ ARR) under a compressed timeline, achieving a stable go-live through rigorous scope governance, stakeholder alignment, and UAT readiness.

· Designed and deployed a standardized Project Transition Framework and Program Update Tracker.

· Established foundational processes for Scrum ceremonies, feature releases process, deployment process, quality management, enabling the strategic transition from SMB to Enterprise merchants.

· Orchestrated migration from Excel-based project tracking to JIRA, partnering with engineering and operations leadership to improve visibility, governance, and cross-team collaboration.

· Used AI to automate quality and efficiency metrics to identify and mitigate risk proactively.

· Spearheaded a massive shift in engineering accountability by auditing all incidents and driving a culture of deep post-mortem analysis.

· Led the “One Org” transformation initiative to unify cross-domain teams, strengthen collaboration across leadership, and drive scalable, enterprise-grade solution delivery.

• Transformed the release cycle from 2 months to 2 weeks, improving delivery predictability from 46% to 90% and enhancing customer satisfaction.
• Led strategic cross-divisional initiatives from inception to delivery, including a full technical migration from third-party to in-house technology.
• Facilitated Scrum of Scrums and coordinated cross-team program increment (PI) planning for three major projects.
• Coached agile teams from formation to high performance, enhancing delivery efficiency and team maturity.
• Maintained governance frameworks in Rally and Confluence, ensuring real-time executive visibility into risks and timelines.

• Directed a cross-functional, billion-dollar consumer credit card program, establishing pre- and post-launch war rooms that reduced issue resolution time.
• Defined and implemented a bi-weekly release process, enhancing lead time to market while maintaining risk and regulatory compliance.
• Collaborated with executives for daily updates and blocker mitigation, ensuring on-time delivery.

• Led design and development of new generation primary display for off-highway vehicles, integrating customer feedback and market needs.
• Developed and implemented automated testing protocols, ensuring compliance with product durability and safety standards.
• Collaborated with cross-functional teams to streamline product design process, enhancing alignment with project priorities.

• Developed embedded software for real-time control systems, enhancing device performance and reliability.
• Led debugging efforts for complex software issues, contributing to improved system stability and reduced downtime.

• Developed embedded software solutions aligned with project requirements and specifications.