Khushbu Lokhandwala
Ahmedabad
Summary
Revenue leader with 9 years at Healthify, owning ₹50+ Cr in annual revenue. Deep experience across new sales, renewals, reactivation, and medical programs, with a strong command over unit economics, funnel performance, and revenue org scaling. Proven builder and scaler in high-velocity consumer health businesses.
Overview
2026
2026
years of professional experience
Work History
Associate Director - Sales & Renewal Retention (Old Cohorts / M6+)
Healthify
12.2023 - Current
- Owned ₹50+ Cr annual revenue across new sales, renewals, reactivation (M6+ cohorts), and medical programs, with end-to-end accountability.
- Scaled renewal revenue at approximately 40% month-on-month by restructuring revenue motions across plan-ending and churned cohorts.
- Built and scaled RX/GLP medical programs from 0 to ₹9 Cr in annualized revenue, owning funnel design, pricing, and conversion strategy.
- Improved revenue efficiency by approximately 70% (RPL uplift) and reduced the cost of sales from approximately 22% to approximately 16% through pricing, incentives, and funnel optimization.
- Increased warm-lead rate from approximately 20% to approximately 45–50%, improving conversion while lowering operating costs through AI-assisted sales workflows.
- Led a 100+ member revenue organization across sales, renewals, and retention, with 5 direct-report managers.
Head - Services & Renewals
Healthify
01.2019 - 01.2021
- Led a 150+ member services and renewals organization with 8 managers, accountable for renewals, NPS, refunds, and customer experience.
- Built renewal strategies that made the function the highest revenue-generating services unit within the business.
- Owned retention revenue and referral-driven growth, strengthening customer lifetime value at scale.
Head of Teams - Sales
Healthify
2021 - 2023
- Owned top-line sales targets and conversion outcomes across core consumer programs during rapid scale-up. YOY growth via building new funnels and ops optimization.
- Managed multi-team sales operations, ensuring daily lead throughput, and funnel stability in partnership with marketing and product.
- Improved sales conversion efficiency on RPLs through sales motion refinement and execution discipline.
Team Lead - Nutrition Services (Mumbai)
Healthify
2018 - 2019
- First formal leadership role: led the Mumbai nutrition team while working remotely.
- Recognized early for people leadership, communication skills, and team followership.
Nutritionist
Healthify
2017 - 2018
- Worked directly with users on weight loss and medical condition management.
- Built strong foundational understanding of customer trust, engagement, and outcomes.
Education
Bachelor of Business Administration -
Post-Graduation in Dietetics - Health & Nutrition
Clinical Dietary Management -
Skills
- Revenue and P&L ownership
- B2C growth
- Retention and LTV
- Pricing and monetization
- funnel optimization
- CRM and automation
- AI-led revenue ops
- Team leadership
- Startup execution
Timeline
Associate Director - Sales & Renewal Retention (Old Cohorts / M6+)
Healthify
12.2023 - Current
Head - Services & Renewals
Healthify
01.2019 - 01.2021
Head of Teams - Sales
Healthify
2021 - 2023
Team Lead - Nutrition Services (Mumbai)
Healthify
2018 - 2019
Nutritionist
Healthify
2017 - 2018