Khushi Punjabi
Indore
Summary
Experienced in client success, customer engagement, and service excellence, with a strong background in e-commerce support and operational efficiency. Skilled in leveraging consumer insights to drive brand growth, enhance customer satisfaction, and optimize business processes for impactful results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intern
Reliance Retail
Mumbai
05.2024 - 06.2024
- Assisted in inventory optimization by analyzing sales data to refine Minimum Display Quantity (MDQ) levels across 50+ stores, reducing inventory holding costs by 15% and improving cash flow
- Conducted market research and competitor analysis to develop catchment-specific inventory strategies, balancing stock across C3+, C3, C2, and C1 zones, minimizing overstocking by 20%
- Prepared reports and presentations summarizing findings for internal stakeholders, aiding data-driven decision-making
- Collaborated with cross-functional teams to implement inventory adjustments, ensuring optimal stock levels and preventing stockouts
Intern
ICICI Lombard
Indore
04.2023 - 07.2023
- Gained expertise in insurance operations, compliance, documentation, policy assistance, and claims processing
- Assisted in streamlining claims assessment and approval processes, reducing turnaround time for claim settlements
- Worked on enhancing customer satisfaction and service quality by optimizing query resolution and policy documentation
Intern
Task Us
Mumbai
11.2022 - 02.2023
- Resolved payment disputes and refund issues, ensuring 100% client satisfaction by maintaining accuracy and transparency
- Collaborated with the finance team to identify recurring issues
- Managed high volumes of customer queries, reducing average resolution time by 20% through efficient dispute handling
Customer Service Representative
Qconnect (Myntra)
Indore
08.2021 - 03.2022
- Resolved over 100 daily E-Commerce customer queries, earning recognition for swift issue resolution
- Prioritized customer needs provided technical support and efficiently managed escalation calls
- Maintained quality in responses and ensured high customer satisfaction scores
Education
PGDM -
Jaipuria Institute of Management
Indore03.2025
BBA -
Graduate School of Business, DAVV
01.2022
Senior Secondary School Certificate -
St. Mary's Convent Sr. Sec. School
01.2019
Secondary School Certificate -
St. Mary's Convent Sr. Sec. School
01.2017
Skills
- Client Servicing
- Analytical Skills
- Communication
- Customer relationship management
- Critical Thinking
- Data analysis
- Customer service
Certification
- Client Service Job Simulation, BNY Mellon
- Excel Skills Job Simulation, J.P Morgan
Timeline
Intern
Reliance Retail
05.2024 - 06.2024
Intern
ICICI Lombard
04.2023 - 07.2023
Intern
Task Us
11.2022 - 02.2023
Customer Service Representative
Qconnect (Myntra)
08.2021 - 03.2022
PGDM -
Jaipuria Institute of Management
BBA -
Graduate School of Business, DAVV
Senior Secondary School Certificate -
St. Mary's Convent Sr. Sec. School
Secondary School Certificate -
St. Mary's Convent Sr. Sec. School
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