Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Khushi Punjabi

Indore

Summary

Currently working as a Business Development Executive with prior experience in operations, specializing in client success, customer engagement, and service excellence. Skilled in leveraging consumer insights to drive brand growth, enhance customer satisfaction, and streamline business processes for impactful results across the EdTech and e-commerce industries

Overview

4
4
years of professional experience

Work History

Business Development Executive

Jaro Education
05.2025 - Current
  • Achieved monthly sales targets consistently for consecutive months, demonstrating strong performance and goal orientation.
  • Earned extra incentives by exceeding individual targets and delivering high conversion rates.
  • Won multiple sales contests, showcasing competitive spirit and top-performer recognition.
  • Contributed to revenue growth by building client relationships and providing effective education solutions.

Intern

Reliance Retail
Mumbai
05.2024 - 06.2024
  • Assisted in inventory optimization by analyzing sales data to refine Minimum Display Quantity (MDQ) levels across 50+ stores, reducing inventory holding costs by 15% and improving cash flow.
  • Conducted market research and competitor analysis to develop catchment-specific inventory strategies, balancing stock across C3+, C3, C2, and C1 zones, minimizing overstocking by 20%.
  • Collaborated with cross-functional teams to implement inventory adjustments, ensuring optimal stock levels and preventing stockouts.

ICICI Lombard
Indore
04.2023 - 07.2023
  • Gained expertise in insurance operations, compliance, documentation, policy assistance, and claims processing.
  • Worked on enhancing customer satisfaction and service quality by optimizing query resolution and policy documentation.

Task Us
Mumbai
11.2022 - 02.2023
  • Resolved payment disputes and refund issues, ensuring 100% client satisfaction by maintaining accuracy and transparency.
  • Managed high volumes of customer queries, reducing average resolution time by 20% through efficient dispute handling.

Qconnect (Myntra)
Indore
08.2021 - 03.2022
  • Resolved over 100 daily E-Commerce customer queries, earning recognition for swift issue resolution.
  • Prioritized customer needs provided technical support and efficiently managed escalation calls.
  • Maintained quality in responses and ensured high customer satisfaction scores.

Education

PGDM -

Jaipuria Institute Of Management
Indore, India
04-2025

BBA -

Graduate School Of Business, DAVV
06-2022

Senior Secondary School Certificate -

St. Mary's Convent Sr. Sec. School
04-2019

Secondary School Certificate -

St. Mary's Convent Sr. Sec. School
04-2017

Skills

  • Client Servicing
  • Analytical Skills
  • Communication
  • Customer relationship management
  • Critical Thinking
  • Data analysis
  • Customer service
  • Sales strategies

Websites

Timeline

Business Development Executive

Jaro Education
05.2025 - Current

Intern

Reliance Retail
05.2024 - 06.2024

ICICI Lombard
04.2023 - 07.2023

Task Us
11.2022 - 02.2023

Qconnect (Myntra)
08.2021 - 03.2022

PGDM -

Jaipuria Institute Of Management

BBA -

Graduate School Of Business, DAVV

Senior Secondary School Certificate -

St. Mary's Convent Sr. Sec. School

Secondary School Certificate -

St. Mary's Convent Sr. Sec. School

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Khushi Punjabi