Khushi Shrivastava
Business development manager
Ghaziabad,UP
Summary
Driven and innovative, excelled as an Intern at World Designing Forum, enhancing process efficiency through technology exploration and advanced analytics. Demonstrated exceptional skills in presentations and project support, significantly contributing to team success. Mastered both research (hard skill) and creativity (soft skill), ensuring operational excellence and strategic project advancements.
Overview
5
5
Certification
Work History
Customer Relationship Executive
World Designing Forum
08.2024 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Created and maintained detailed database to develop promotional sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
Intern
World Designing Forum
06.2024 - Current
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
Education
BBA - Sales And Marketing Education
DIHE JIMS
Noida Extension 04.2025
High School Diploma -
Vanasthali Public School
Noida, India04.2022
Skills
- Research
- Mail distributio
- Presentations
- Meeting Coordination
- Project Support
- Analytics
- Spreadsheet tracking
- Creativity and Innovation
- Operations Support
Certification
- Certified Customer relationship Trainee , Wold Designing Forum- 45 Days
- Data Science 101 By IBM
- SQL And Relational Database101 By IBM
- Statistics 101 By IBM
- FINTECH
- Basic Digital MArketing By Great Learning
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Interests
Proficient in strategy formulation by in-depth study of inputs given by market research team &fine-tuning strategies to ensure wider market reach and penetration of unexplored markets
Timeline
Customer Relationship Executive
World Designing Forum
08.2024 - Current
Intern
World Designing Forum
06.2024 - Current
BBA - Sales And Marketing Education
DIHE JIMS
High School Diploma -
Vanasthali Public School
- Certified Customer relationship Trainee , Wold Designing Forum- 45 Days
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