Nawab Sohail Ansari
Hotelier
Kolkata
Summary
Team Leader with talent and experienced to dedicated for enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
4
4
Languages
Work History
FOOD AND BEVERAGE EXECUTIVE BANQUET
NOVOTEL JAIPUR CONVENTION CENTRE
11.2024 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Interviewed, recruited and trained new onboarding candidates.
- Boosted team morale and productivity through implementation of comprehensive employee development program.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Restaurant Team Leader
Hyatt Regency
04.2023 - 10.2024
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Guest Service Associate
Hyatt Regency
12.2021 - 03.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Improved project delivery times with implementation of streamlined communication strategy.
Guest service Associate
Peerless INN
03.2021 - 10.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Intern
ITC GRAND BHARAT
12.2018 - 04.2019
- Contributed to a positive team environment with strong communication skills and collaboration.
- Developed rapport with guests by attentively addressing their needs and preferences.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Bachelor of Science - Hotel Management
Institute of Hotel Management
Guwahati, India10-2021
Senior Secondary - Science
St. Joseph And Mary
Kolkata, India04-2017
Secondary - Science
St. Joseph & Mary
Kolkata, India04-2014
Skills
Team Supervision
Food Safety Compliance
Ordering Supplies
Inventory Management
Goal Setting
Customer Service
Scheduling Staff
Mentoring
Cost Control
Staff education and training
Banquet operations
Complaint resolution
Accomplishments
- Trip Advisor Runners -UP Q1- 2024 Hyatt Regency
- Trip Advisor Runners -UP Q2s- 2024 Hyatt Regency
- Trip Advisor Champion of the Year 2022
- Special recognisation at wedding session.
- Appreciation letter for operation
Timeline
FOOD AND BEVERAGE EXECUTIVE BANQUET
NOVOTEL JAIPUR CONVENTION CENTRE
11.2024 - Current
Restaurant Team Leader
Hyatt Regency
04.2023 - 10.2024
Guest Service Associate
Hyatt Regency
12.2021 - 03.2023
Guest service Associate
Peerless INN
03.2021 - 10.2021
Intern
ITC GRAND BHARAT
12.2018 - 04.2019
Bachelor of Science - Hotel Management
Institute of Hotel Management
Senior Secondary - Science
St. Joseph And Mary
Secondary - Science
St. Joseph & Mary