Bhupendra Singh Jadon
Noida
Summary
Dynamic and result-oriented Retail Executive with over 10 years of extensive experience in retail management, business development, revenue assurance, and product upsell. Proven expertise in establishing and growing Apple brand presence, driving revenue growth, and delivering exceptional customer experiences.
Overview
15
15
years of professional experience
Work History
Retail Sales Executive
Apple Inc.
Gwalior
10.2013 - 07.2023
- Developed and implemented effective sales strategies to increase customer base.
- Performed accurate record keeping of inventory and sales data.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Conducted market research to identify new business opportunities.
- Analyzed customer feedback to improve product quality and services offered.
- Assisted in the development of marketing plans for current products and new product launches.
- Maintained a thorough knowledge of store policies regarding payments, returns, exchanges, warranties.
- Created promotional materials such as brochures, flyers, posters, and banners for store events.
- Generated reports on daily, weekly, monthly sales activities for management review.
- Implemented procedures designed to enhance customer satisfaction levels.
- Initiated special promotions to drive up sales volumes during peak periods.
- Participated in staff meetings to discuss upcoming initiatives and strategies.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Provided in-depth information on product features, so customers could make educated buying decisions.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Utilized CRM systems to manage customer relationships and personalize sales efforts.
- Collaborated with the HR department to recruit, hire, and onboard new sales staff.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
Retail Supervisor
Reliance Digital Retail Ltd.
Ujjain
04.2008 - 04.2012
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Ensured compliance with all safety regulations, policies and procedures.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
- Identified opportunities for cost savings through improved processes or vendor negotiations.
- Implemented new technologies into the retail environment such as point-of-sale systems or mobile apps.
- Developed strong relationships with key suppliers by consistently providing high quality service standards.
- Coordinated restocks to keep retail displays organized and full for customers.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Contributed to merchandising ideas at team meetings to increase sales.
- Increased sales by optimizing in-store promotional strategies.
- Implemented loss prevention strategies, reducing shrinkage rates.
- Updated visual merchandising displays to attract customers and promote sales.
- Developed and executed promotional campaigns to boost store traffic and sales.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Analyzed market trends to recommend product assortments that meet consumer demands.
- Managed inventory levels, reducing stock shortages and overages.
- Mentored newly hired staff in upselling techniques to improve sales.
- Managed daily operations, client relations and IT.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education
Bachelor of Commerce -
Jiwaji University
Gwalior07-2005
Skills
- Computer Skills
- Effective Time Management
- Microsoft PowerPoint
- Communication Skills
- Ability to work under pressure
- Adaptability
- Expense Reporting
- Customer service understanding
- Meeting Scheduling
- Calendar Management
Languages
English
First Language
Timeline
Retail Sales Executive
Apple Inc.
10.2013 - 07.2023
Retail Supervisor
Reliance Digital Retail Ltd.
04.2008 - 04.2012
Bachelor of Commerce -
Jiwaji University