Summary
Overview
Work History
Education
Skills
Timeline
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Khwaish Grover

HR Operations Analyst
Gurgaon, Haryana

Summary

Results-driven HR professional with over 5 years of progressive experience in People Operations, within global, fast-paced environments. Adept at building and scaling HR processes from the ground up with a proven ability to design and implement comprehensive HR Service Delivery for onboarding, offboarding and total rewards services. Possesses a strong background in using HRIS (Workday) and a track record of partnering with cross-functional teams, business leaders and international stakeholders to deliver effective HR solutions that creates exceptional employee experiences.

Overview

5
5
years of professional experience

Work History

HR Operations Analyst

Expedia Group
02.2024 - Current
  • Led end-to-end employee lifecycle processes for the APAC and EMEA regions, including background verification, onboarding, benefits administration, and exit processes.
  • Drove operational efficacy as a founding member of the Quality Assurance team, building AI agents to accelerate training within the team.
  • Partnered with the Digital Compliance team to rewrite HR policies, proactively addressing security risks highlighted in global audits, like SOC 2.
  • Acted as a Tier 2 subject matter expert on all people team knowledge areas, resolving 500+ complex escalations around background verification, onboarding, payroll, benefits, and offboarding, and mentored 5+ Tier 1 agents in establishing SOPs and best practices.
  • Designed Standard Operating Procedures (SOPs) for 13+ global HR services, reducing the turnaround time (TAT) for first-touch resolution, and achieving a 30% higher adherence to SLAs.
  • Digitally transformed the new candidate joining experience globally, and led change management within HR Shared Services, reducing manual intervention for document collection of new hires, and driving process efficiency.
  • Identified trends and proactively found solutions to enhance employee experience, such as by partnering with the Total Rewards and Payroll Team to redesign India's commute benefit policy, reducing employee dissatisfaction to less than 1%.
  • Led global employment contract oversight, collaborating with third-party contractors to improve contract accessibility for 15,000 employees.
  • Drove compliance for overtime pay in accordance with regulatory guidelines for business functions in India and Malaysia.

HR Operations Associate

Expedia Group
06.2022 - 02.2024
  • Spearheaded the design and delivery of weekly Pan-India Induction Sessions, successfully onboarding new hires and increasing the onboarding satisfaction by 30%.
  • Maintained data integrity and ensured payroll accuracy by managing all compensation, business title, and job profile changes on the Workday HRIS platform.
  • Co-led the rewards and recognition program, designing initiatives that fostered a high-performance culture and contributed to a positive work environment for the People Team.

Program Associate

India Leaders for Social Sector
01.2021 - 06.2022
  • Drove recruitment for 40+ clients, including top organizations like IIT Bombay DRF and Tata Trusts, designing talent acquisition strategies that aligned with client needs.
  • Drove data-driven decision-making by generating and visualizing over 20 monthly reports and dashboards, directly impacting program performance and strategic partnerships.

Intern

Plaksha University
04.2020 - 12.2020
  • Researched diversity projects at top global universities and wrote a pitch deck for a “Women in STEM” initiative, demonstrating a commitment to creating an inclusive culture.
  • Expanded the database for potential donors by 1000+ HNI's, assisting with event organization and fundraising.

Education

Bachelor of Arts - Psychology

Zakir Husain Delhi College, Univeristy of Delhi
04.2001 -

Skills

HR Operations Management

Onboarding & Offboarding Strategies

Total Rewards Administration

Process Improvement & Documentation

Root Cause Analysis

HR Policy Development & Compliance

Data Analysis

Workday HRIS

ServiceNow

Microsoft Power BI

Timeline

HR Operations Analyst

Expedia Group
02.2024 - Current

HR Operations Associate

Expedia Group
06.2022 - 02.2024

Program Associate

India Leaders for Social Sector
01.2021 - 06.2022

Intern

Plaksha University
04.2020 - 12.2020

Bachelor of Arts - Psychology

Zakir Husain Delhi College, Univeristy of Delhi
04.2001 -

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Khwaish GroverHR Operations Analyst