Nidhi Mahajan
Gurugram, Haryana
Summary
Experienced HR Operations Analyst with 2+ years in managing Workday HCM operations. Adept at supporting critical business processes, process simplification, and policy improvements for HR Centers of Excellence (COEs). Demonstrates strong analytical skills, exceptional attention to detail, and proficiency in MS Office. Proven ability to manage communications, conduct feasibility assessments, and collaborate cross-regionally to ensure global process harmonization.
Overview
5
5
years of professional experience
Work History
HR Operations Analyst
American Express
07.2023 - Current
- Assisted Tier 1 support with critical case resolution and process simplification.
- Built insights on policy improvements based on employee cases for HR COEs.
- Cascaded feedback from COEs to team members, enhancing service delivery.
- Supported end-to-end critical business processes, ensuring efficiency and compliance.
- Collaborated with stakeholders to identify project objectives, requirements, and deliverables.
- Conducted initial feasibility assessments and risk analyses for potential projects.
- Audited Service Management data, providing analysis, reports, and trends to global leaders.
- Ensured all Employee Self Service information for COEs was up-to-date, accurate, and accessible.
- Managed communications and ensured process SOPs were updated across all regions in partnership with COE teams.
- Presented and communicated effectively to senior leadership.
- Collaborated cross-regionally with regional benefit analysts for global harmonization of processes and service delivery.
HR Administrator
Amazon Development Centre (India) Pvt. Ltd.
08.2020 - 07.2023
- Handled diverse HR queries for EMEA/APAC employees, including salaries, onboarding, attendance, termination, benefits, payroll, and more.
- Acted as the primary contact for complex issues, ensuring timely and accurate resolution.
- Identified trends and escalated issues to management, contributing to continuous improvement.
- Collaborated with various teams for effective HR operations, utilizing tools like Workday, JIRA, Salesforce, and PeopleSoft.
Subject Matter Expert
Amazon Development Centre (India) Pvt. Ltd.
01.2020 - 07.2020
- Provided support to a team of 20 people, ensuring work quality and alignment with company goals.
- Mentored team members in customer service techniques and performance goals.
- Utilized RCAs and KPIs to analyze patterns, solve issues, and create action plans.
Customer Service Associate
Amazon Development Centre (India) Pvt. Ltd.
06.2019 - 12.2019
- Addressed customer concerns promptly, ensuring exceptional service standards.
- Facilitated clear communication between distribution centers, carrier companies, and customers.
Education
MBA - Human Resources Management
Narsee Monjee Institute of Management Studies
06-2023
Bachelor of Commerce -
Devi Ahilya Vishwavidyalaya (DAVV)
05-2020
Skills
- Workday HCM Operations
- HR Data Analysis
- Process Simplification
- Policy Improvement
- Feasibility Assessments
- Risk Analysis
- Service Management Data Auditing
- Employee Self Service Management
- Communication and Presentation
- MS Office (Excel, PowerPoint, Word)
- Proactive and Self-motivated
- Detail-oriented
- Multi-tasking and Prioritization
Timeline
HR Operations Analyst
American Express
07.2023 - Current
HR Administrator
Amazon Development Centre (India) Pvt. Ltd.
08.2020 - 07.2023
Subject Matter Expert
Amazon Development Centre (India) Pvt. Ltd.
01.2020 - 07.2020
Customer Service Associate
Amazon Development Centre (India) Pvt. Ltd.
06.2019 - 12.2019
MBA - Human Resources Management
Narsee Monjee Institute of Management Studies
Bachelor of Commerce -
Devi Ahilya Vishwavidyalaya (DAVV)
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