Kian Suyash Kamdar
Associate- Technical Support, Customer Service and Sales.
289 Purasaiwakkam High Road Chennai,TN
Summary
Amazon Certified (World's No.1 in customer service) Dynamic Associate Professional with a proven track record of providing Customer Service as an experience unique to each customer, excelling in customer service and problem-solving by understanding the customer's right needs and active listening. Demonstrated ability to enhance customer satisfaction and drive sales through effective communication and empathy. Skilled in technical troubleshooting and fostering team collaboration, contributing to significant performance improvements.
Overview
1
1
year of professional experience
1
1
Certification
5
5
Languages
Work History
Sales and Customer Support Associate
Sutherland Global Solutions
07.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
- Assisted in training new hires, sharing best practices, and fostering a team-oriented environment focused on delivering excellence in customer service.
- Efficiently navigated company CRM systems to document case details accurately for tracking purposes and future reference.
- Achieved high service ratings for consistently meeting and exceeding performance targets in call resolution times and quality assurance evaluations.
- Contributed to increased sales by upselling products and services when appropriate during support interactions.
Customer Experience Executive
Technosoft Global Services- Omega Apexon
08.2023 - 01.2024
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
MBA - Human Resource And Personnel Management
SIMS
Chennai, India 04.2001 -
10th And 12th- Higher Secondary - Computer Science
DON BOSCO MATRICULATION HIGHER SECONDARY SCHOOL
Chennai, India 04.2001 -
Skills
Customer service
Problem-solving abilities
Active listening
Call management
Online chat support
Call center operations
Teamwork and collaboration
Remote support
Problem-solving
Remote technical support
Excellent communication
Customer service expert
Decision-making
Friendly and patient
Technical troubleshooting
Self motivation
Adaptability and flexibility
Verbal and written communication
Effective communication
Team collaboration
Organizational skills
Team building
Attention to detail
Problem-solving aptitude
Customer communication and empathy
Customer needs assessment
Adaptability
Certification
Amazon Certified Customer Service Associate
Hobbies and Passion
- Yoga
- Meditation
- Bike Touring
- Travelling
- Animal Lover
- Understanding and Interacting with people all over the globe
- Problem Solving
- Solution Specialist
Timeline
Sales and Customer Support Associate
Sutherland Global Solutions
07.2024 - Current
Customer Experience Executive
Technosoft Global Services- Omega Apexon
08.2023 - 01.2024
MBA - Human Resource And Personnel Management
SIMS
04.2001 -
10th And 12th- Higher Secondary - Computer Science
DON BOSCO MATRICULATION HIGHER SECONDARY SCHOOL
04.2001 -