Kikali Chishi
Bengaluru
Summary
Results-driven Customer Service Representative with extensive experience in enhancing customer satisfaction and fostering positive client relationships. Proven ability to effectively address concerns through strong interpersonal skills and a personable approach. Committed to driving business growth and contributing to team success with an upbeat attitude and collaborative spirit.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
24/7.ai
Bengaluru
04.2023 - Current
- Provided assistance to customers over the phone and through chats
- Assisted customers in Sales/Upsell
- Help with billing and query
- Handling escalation request for the team
- Assist with hardware and software issues
- Identified product defects and reported them to the development team for resolution
- Resolved customer inquiries in a timely manner, ensuring customer satisfaction
- Conducted regular follow-up calls with customers to ensure their satisfaction with service provided
- Developed an understanding of customer needs by actively listening to their requests and communicating solutions effectively
- Provided feedback on customer experience surveys to help improve overall service quality
- Attended weekly meetings with team members to discuss best practices for providing excellent customer service
- Maintained positive working relationship with fellow staff and management
- Maintained knowledge of current products and services, as well as industry trends
Education
Bachelor of Arts -
ST JOHN COLLEGE NAGALAND UNIVERSITY
01.2019
Skills
- Basic Troubleshooting
- Sales Target Achievement
- Basic Technical Support
- Incoming Call Management
- Customer Service
- Teamwork
- Collaboration
- Sales closing
Languages
- English, Fluent
- Hindi, Fluent
Timeline
Customer Service Representative
24/7.ai
04.2023 - Current
Bachelor of Arts -
ST JOHN COLLEGE NAGALAND UNIVERSITY
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